PodOne

PodOne

Created using Figma
Created using Figma
A decentralized contact center network for businesses.
Jan 1, 2018
Mar 1, 2018
100% completed
Raised funds - no Data
past
Token Details
Ticker
QBE
Accepted Currencies
ETH
Company Details
Registered Country
United States
Additional Details
Categories
Platform, Software, Communication

About PodOne

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

The award-winning team behind PodOne has spent the last 15 years in the contact center industry working on solving some of the industry’s technical challenges and ever-increasing costs, with a high degree of success. With PodOne, they are embarking on a journey to address the labor issues of the industry by creating a decentralized platform for training, resource sharing, and automatic payment distribution.

The PodOne network solves two significant labor force problems affecting contact centers today. The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

Features

With PodOne, an employer can auction its employees’ idle time to other businesses and individuals on the network in need of additional human resources to complete tasks. An employer leasing out

Contact centers are able to access the network of representatives whose idle times have been marked as available, and make a request for personnel which includes all the requirements for the posit

Various courses, created by members of the PodOne network, are available in PodOne University on a myriad of essential skills. PodOne University is PodOne’s way of ensuring that the pool of huma

Technical Info

Ethereum ERC20 standard token.

PodOne Roadmap

  • Quarter 4, 2017

  • Initial Coin Offering Prep
  • Quarter 1, 2018

  • Crowdsale
    Recruiting
    Yellowpaper
    Tools and Frameworks
    UI and UX
  • Quarter 2, 2018

  • Blockchain and Qubicle
    PodOne Wallet
    PodOne University
    Idle Resource Pool
    Elastic Staffing
    Workforce API
  • Quarter 3, 2018

  • Unit Testing
    Integration Testing
    Alpha Deployment
  • Read More
  • Quarter 4, 2018

  • Onboard Test Agents and Employers
    User Acceptance Testing and Feedback
    Loop 1.0 Beta Release

Activity

Activity:
266
HIGH
Posts:
258
MEDIUM
Views:
4 311
MEDIUM
Activity:
266
HIGH
Merit:
10
LOW
Posts:
260
MEDIUM
Views:
4 311
MEDIUM
Users:
92
LOW
Posts:
1 389
VERY HIGH
Followers:
3 955
MEDIUM
Likes:
3 923
MEDIUM
Rating:
5
VERY HIGH
Followers:
41
VERY LOW
Tweets:
5
VERY LOW
30 Days Growth:

PodOne Team

Verified 0%

Attention. There is a risk that unverified members are not actually members of the team

MARLON WILLIAMS
Chief Executive Officer
unverified
COLIN STANSFIELD
Chief Software Architect
unverified
CHARLES CALLARI
Chief Operations Officer
unverified
JUDSON NOEL
Customer Success Chief
unverified
ANTHONY ROSSELLO
Junior Software Developer
unverified
MORGAN JAMES
Marketing Manager
unverified

Advisors

Verified 0%

Attention. There is a risk that unverified members are not actually members of the team

10 ICOs

$42 404 939

WARREN WHITLOCK
Principal Advisor
unverified

PodOne Last News

3.61
stable
5.0 16
ICO Profile Vision Activity Potential Product Team

PodOne Reviews

expert-coin.com
reviews

The White Paper is very short, it is written in simple language. There are no studies, numbers, graphs or infographics. Russian translation is rather poor (I can’t evaluate other languages though).

There is no market research and the potential of this project is rather vague. It seems that the team relies on the fact that their clientele from Fenero will follow their new endeavors automatically.

The website, on the other hand, is more solid, user-friendly and visually rich. The company is active on social media, but they are not present on Bitcointalk and GitHub.

Read More
icotokennews.com
reviews

PodOne is seeking to resolve the biggest issues of the contact center business model by providing a decentralized network powered by blockchain technology similar to Guardium, CryptoLoans, Ternio, BitCAD, Zupply. The project will play a vital role in solving the industry’s concerns related to the idle hours of the employees creating massive budget concern, use of resources during peak business time, and unused time of the employee.

The project brings a decentralized crypto platform that uses blockchain and a sophisticated API to reduce the idle hours of employee and maximize their efficiency.

The company is hosting a public crowd sale for its project development. It is offering Qubicles in a sale to the Ethereum holder. The funds generated from the crowd sale will be utilized for recruiting software developers and executing the project’s vision. There are many companies such as dimension, etc. that have launched their ICOs to expand their projects growth and development. You can easily participate in PodOne ICO to contribute to this project’s expansion.

Read More
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