PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.
Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).
The award-winning team behind PodOne has spent the last 15 years in the contact center industry working on solving some of the industry’s technical challenges and ever-increasing costs, with a high degree of success. With PodOne, they are embarking on a journey to address the labor issues of the industry by creating a decentralized platform for training, resource sharing, and automatic payment distribution.
The PodOne network solves two significant labor force problems affecting contact centers today. The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.
With PodOne, an employer can auction its employees’ idle time to other businesses and individuals on the network in need of additional human resources to complete tasks. An employer leasing out
Contact centers are able to access the network of representatives whose idle times have been marked as available, and make a request for personnel which includes all the requirements for the posit
Various courses, created by members of the PodOne network, are available in PodOne University on a myriad of essential skills. PodOne University is PodOne’s way of ensuring that the pool of huma
Ethereum ERC20 standard token.
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Attention. There is a risk that unverified members are not actually members of the team
$42 404 939
The White Paper is very short, it is written in simple language. There are no studies, numbers, graphs or infographics. Russian translation is rather poor (I can’t evaluate other languages though). There is no market research and the potential of this project is rather vague. It seems that the team relies on the fact that their clientele from Fenero will follow their new endeavors automatically. The website, on the other hand, is more solid, user-friendly and visually rich. The company is active on social media, but they are not present on Bitcointalk and GitHub.
PodOne is seeking to resolve the biggest issues of the contact center business model by providing a decentralized network powered by blockchain technology similar to Guardium, CryptoLoans, Ternio, BitCAD, Zupply. The project will play a vital role in solving the industry’s concerns related to the idle hours of the employees creating massive budget concern, use of resources during peak business time, and unused time of the employee. The project brings a decentralized crypto platform that uses blockchain and a sophisticated API to reduce the idle hours of employee and maximize their efficiency. The company is hosting a public crowd sale for its project development. It is offering Qubicles in a sale to the Ethereum holder. The funds generated from the crowd sale will be utilized for recruiting software developers and executing the project’s vision. There are many companies such as dimension, etc. that have launched their ICOs to expand their projects growth and development. You can easily participate in PodOne ICO to contribute to this project’s expansion.
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