09:00
Conference pass
KEYNOTE SEE YOU IN THE FUTURE: EMBRACING INNOVATIVE PAYMENT TECHNOLOGYKeynotes
Redefining the finance industry with AI, robotics and VR
Embracing IoT, personalisation and ‘gig’ payments
Reimagining how we see currency with the digital coin
Transforming economies with cryptocurrencies and blockchain
Accepting and initiating payments from unattended IoT devices
09:00
Conference pass
KEYNOTE THE END OF OMNICHANNEL?Keynotes
Omnichannel, will go away in the coming years as retailers move to become hyper-focused on what customers want, need, and find useful while shopping
Distinguishing between the reality of how omnichannel may be delivered today vs. the seamless, unified experience that everyone wants
What should be on retailers’ roadmaps for the near future?
Accepting and embracing the need to be ‘omnichannel’ and all that this entails to deliver on omnichannel promises behind the scenes
Denoting the blending of channels into one experience
Customer experience in omnichannel will become the new unit of measure for success in modern shopping
Unifying the experience, not just unifying the operation
09:30
Conference pass
KEYNOTE FINTECH: JUST THE BEGINNING FOR THE MIDDLE EAST?Keynotes
Building a thriving ecosystem for financial innovation
Creating the regional fintech hub
Kickstarting innovation with sandboxes, accelerators and investors
Enticing international talent to the Middle East with global partnerships
Identifying the government driven initiatives
10:00
Conference pass
KEYNOTE COMMERCE AND AI: GAME-CHANGERS VS GIMMICKSKeynotes
Leveraging AI to create the ultimate customer experience
Effectively utilising machine learning to actively engage, educate and personalise
AR, VR, chatbots… What tech is worth your time and money?
Marrying new tech with mass acceptance?
10:00
Conference pass
KEYNOTE WHEREVER. WHENEVER. WHATEVER: TRANSFORMING POSKeynotes
Revolutionising the way, we think about POS: no longer a destination
Providing platform-level technologies to enable innovation
Shaping the future of payments and helping people lead frictionless lives
Smart fashion: from biometric shirts to contactless payment jackets
Discovering the next wave of wearables with hearables and jewellery
Transforming cars, homes, appliances, cities, governments and retails with innovative POS technologyReserved for Platinum Sponsor
10:20
Conference pass
KEYNOTE DRIVING THE ‘DISTANCE RETAIL’ LANDSCAPEKeynotes
Understanding the growing cross-border trade and evolution of online marketplaces, domestic and abroad
Will domestic transactions be outpaced by cross-border transactions within the next five years?
Utilising existing infrastructure and driving collaborative models
The key driver of cross border commerce? Price- sensitive millennials
Are marketplaces winning the cross-border commerce industry?
Making use of international, customisable, hassle-free payment platforms
Key considerations for your cross-border business:o Localisationo Translation of copyo Regional contento Copy that buyers can relate too Shorter supply chains Enquire now to sponsor
11:20
Conference pass
PANEL: B2B: THE NEXT TRILLION-DOLLAR OPPORTUNITY?Payments
Optimising B2B business with interactive platforms
Jumping onboard the revolution with faster payments, blockchain, APIs, open banking efforts and collaboration
Looking beyond faster payments to change and accelerate the entire B2B process
Addressing the major pain points within B2B payments
11:20
Conference pass
PANEL: EMBRACING BLOCKCHAIN: DON’T BE LEFT BEHINDFintech
From theory to practice with blockchain banking projects
Identifying the initial avenues that blockchain would improve e.g. X-border
Developing infrastructures to support new assets and payment systems based on blockchain
Building relationships with regulators ready to implement blockchain
Overcoming the obstacles; privacy, integration, regulation, scalability
11:20
Conference pass
PANEL: SECURING THE FUTURE OF BANKIN: ARE MOBILE WALLETS THE NEXT TARGET FOR FRAUD?Banking Innovation
Moving beyond CNP fraud with mobile wallets
Balancing the new necessities; user experience, convenience and security
Outplaying the increase in malicious apps, bot attacks, emulators and simulators and RATs
Harnessing location services and digital behaviour to battle in the mobile world
Proactively managing consumer base with strong regulatory frameworks
11:20
Conference pass
PANEL THE CHANGING B2B BUYEREcommerce
The stats: B2B ecommerce will reach over $6.6 trillion by 2020
Examining the huge potential surrounding B2B and what’s driving the excitement
Recognising the fundamental differences between B2C and B2B systems – one doesn’t fit all
Changing the mindset of traditional businesses and SMEs alike
Offering self-service access, better delivery/inventory insight and an all-round improved customer experience
Incentivising to convert legacy customers to online efficiency
Reassessing your B2B sales process to meet CX expectations
Adapting your payment options for B2B customers
11:20
Conference pass
PANEL EMBRACING A DIGITAL CULTURERetail
Transforming your employees into tech-savvy, brand advocates
Identifying and closing the digital skill gap
Building a flexible workforce that benefits employers and employees
Matching your employee capabilities to your customer’s expectations
Bridging the generation gap: building a multi-generation workforce
Creating truly digital workplace with agile training utilising AR and VR
Foresting talent: capitalising on the creative approach of millennials
11:20
Conference pass
PANEL WINNING CUSTOMER LOYALTY IN AN DIGITAL WORLDLEAD (Loyalty, Experience, Analytics, Digital)
Adopting an multi-channel, seamless loyalty approach to reward customers in real time, on any channel
Connecting and recognising customers at all touch points
Yielding stronger engagement and higher spends with personal and authentic customer experiences
Rewarding customers for more than spending: sharing, referring and responding
Capturing spend and engagement data to market future customer retention offers
11:40
Conference pass
LIFTING THE BURDEN OF B2B PAYMENTS WITH BLOCKCHAINPayments
Shifting the B2B norm from manual to automatic
Transforming huge ERP and legacy systems such as EDI to open the gates for innovation
Digitising business processes externally on a secure distributed ledger
Collaborating data in smart contracts
Optimising the entire supply chain with real time visibility and smarter decision making
Levelling the playing field for SMEs through blockchain technology
11:40
Conference pass
NO BORDERS. NO MASTERS. JUST BLOCKCHAIN.Fintech
Decentralising the entire ecosystem with blockchain
Discovering the role of incumbents and the central bank with a decentralised ledger
Central Bank: buy, regulate or launch a new national coin?
Reinventing the economy with DLT and multiple shared parallel blockchains, each with a different core use
Discussing cross industry uses of blockchain technology
11:40
Conference pass
STRENGTHENING AUTHENTICATION THROUGH BEHAVIOURAL ANALYTICSBanking Innovation
Combining adaptive authentication with behavioural analytics
Ensuring all user systems locate the “usual” behaviour of individuals
Utilising machine learning and AI for real time analysis based on consumer data
Scaling down false positive declines
Considering device profile, location awareness and user behaviour to remove malicious threats
Supplementing biometrics with behaviour analytics for multifactor authentication
11:40
Conference pass
MOBILE B2B ECOMMERCE: PROVIDING A B2C-LIKE SERVICE FOR MILLENNIAL BUYERSEcommerce
o Preparing for millennial business buyers are young, tech-savvy and sophisticatedo Offering purchasing ease-of-use that millennials are accustomed to on consumer websiteso Providing access to mobile along the entire purchase patho Delivering B2B services expected by millennials includingo researching productso comparing prices and feature setso contacting merchantso completing transactions
Apr 1111:40
Conference pass
SHAPING THE SHOPPING EXPERIENCE WITH YOUR EMPLOYEE EMPOWERMENTRetail
Providing employees with the right set of up-to-date, automated and digital sales, service and operational tools
Enabling outstanding customer service with a motivated, informed, connected workforce
Delivering easy access to customer buying history and loyalty information
Preparing for temporary and seasonal workforces; Expo 2020 case study
Ensuring customer experience is not affected: online courses, digital training, seamless on-boarding
12:00
Conference pass
TRANSFORMING B2B WITH B2C INSIGHTSPayments
Rethinking traditional business models for an innovative platform
Quantifying research focusing on the client needs
Embracing change and allowing consumerisation to make inroads
Digitising platforms as business becomes fluid
Advancing back end and legacy systems with 100% automation
12:00
Conference pass
PANEL: UNEARTHING THE UNPARRELLED EXPLOSION IN CRYPTOCURRENCIESFintech
Looking towards cryptocurrencies as a new legal tender
Anticipating the coins of the future
Pressuring the traditional players: should banks be investing?
Discovering the bitcoin growth: was this hype or true value?
Debating the plunge of cryptocurrencies, IMF call for regulation and global government worries
Apr 1112:00
Conference pass
BIOMETRICS: THE RISE OF MULTIFACTOR AUTHENTICATIONBanking Innovation
Making the transition: “what you know” to “what you have” to “what you are”
Moving away from passwords with two factor authentications
Educating consumers and improving CX across biometric touch points
Overcoming the usability limitations of facial recognition and fingerprints
Embedding biometrics into CNP transactions
Shifting to advanced biometrics with automatic recognition
12:00
Conference pass
PANEL: THE GROCERY BOOMEcommerce
Cracking a notoriously tough market
As physical retailers set the pace, can ecommerce keep up?
Collaborating for growth
Assessing profitability outside of purely urban areas
Viewing the logistics conundrum as a stepping stone towards a multifunctional high-frequency platform
12:00
Conference pass
TURNING YOUR EMPLOYEES INTO ADVOCATESRetail
Building your brand to become the employee of choice
Introducing collaboration and empowerment to drive company culture
Boosting employee social media activity to organically increase brand exposure
Increasing employee engagement through better communications
Cultivating employee support with up to date content and product enhancements
Pinpointing natural leaders and communicating the vision
12:00
Conference pass
SOCIAL MEDIA AND CUSTOMER LOYALTY: A MATCH MADE IN HEAVENLEAD (Loyalty, Experience, Analytics, Digital)
Rewarding customers for social interactions to drive brand loyalty
Quality over quantity: engaging your loyal followers for referrals and customer acquisition
Welcoming trust as the new digital currency: increasing consumer confidence and brand loyalty
Creating social communities as hubs for brand evangelists
Don’t fear the negative comments: act on them and convert the unsatisfied
12:20
Conference pass
DISRUPTING GLOBAL B2B PAYMENTSPayments
Identifying key platforms which are set to revolutionise the B2B cross border industry
Collaboration of fintechs and FIs as the exponential growth continues
Reforming the clunky correspondent banking network
Unlocking the full ecosystem platform with multiple solutionsReserved for sponsor
12:20
Conference pass
ACCELERATING PAYMENTS WITH BLOCKCHAINFintech
Realigning the global financial bubble and pressuring incumbents to either pioneer or perish
Eliminating the middlemen and intermediaries to remove complications, delay and cost
Conducting payments between B2B and B2C customers
Decentralising payments with a transparent, cheap, safe, seamless and fast process
Reducing fraud with effective blockchain technologyReserved for sponsor
12:20
Conference pass
A NEW WAY OF THINKING: IT SECURITY IN THE CLOUD ERABanking Innovation
Implementing scalable and flexible security to enable tech development
Securing deployments with visible infrastructure
Orchestrating security defence with threat intelligence
Protecting, analysing, hunting and responding to threats automatically
Building a future proof banking platform which enables cloud innovation
Searching for reliable CSPs to integrate legacy systems to the cloudReserved for sponsor
12:20
Conference pass
MANAGING YOUR MODERN RETAIL WORKFORCE FROM THE BACK OFFICERetail
Integrating automated processes to augment employee’s capabilities
Ensuring high value people are doing high value tasks to increase cost efficiency
Increasing employee productivity and payroll savings
Using intelligent labor forecasting from traffic and store data to avoid under or over staffing
Balancing employee preferences with collaborative schedules
Capturing precise employee clock in and out with biometricsEnquire now to sponsor
Apr 1112:20
Conference pass
AI: CHANGING LOYALTY FOREVERLEAD (Loyalty, Experience, Analytics, Digital)
Managing and interpreting customer data captured by loyalty activities and customer interactions
Taking data and turning it into actionable information to make more motivating programmes
Linking AI data with other touch points such as POS and CRM to generate 360 degree results
Accurately predicting customer behaviour and influencing within the shortest time frame
Preparing for chatbots in loyalty: chatbots take preference and can service the customer faster and easierEnquire now to sponsor
12:30
Conference pass
INNOVATIVE INVENTORY MANAGEMENTEcommerce
Maximising experience: optimising inventory and assortment by location to meet the demands of customers
Using digital technology to ensure stocking and planograms are accurate
Utilising predictive merchandising to overcome inventory challengesEnquire now to sponsor
14:00
Conference pass
PANEL: SHAPING THE FUTURE PAYMENTS EXPERIENCE WITH AIPayments
Predicting behaviour and intuitively managing transaction timings
Offering timely and relevant offers to support consumer cashflow
Personalising services with psychographic algorithms
Improving retention, revenue and profitability
Amplifying CX with machine drive conversational capabilities
Leveraging transactions for customer centricity
Developing a interoperable AI network of the future
14:00
Conference pass
PANEL COLLABORATION: THE FUTURE OF INSURTECHFintech
Reviewing the “new industry” as the competition collaborate e.g. B3i
Developing a flourishing industry with incumbent-fintech partnership
Rethinking product development with new business strategies
The bancassurance and invisible insurance revival: implementing new regulatory initiatives
Continuously developing healthy competition and a stronger ecosystem
Apr 1114:00
Conference pass
PANEL: THE HUGE DIFFERENTIATOR: REDEFINING THE PLAYING FIELD WITH ANALYTICSBanking Innovation
Taking the lead with advanced analytics rather than playing catch up
Advancing agility, competitiveness and interoperability
Making smart, targeted investments to stand out from the crowded marketplace
From customers to risk to financing to workforce management: integrating analytics across the entire infrastructure
Competing with the emerging digitally native competitors
Riding the tide with the newer nimble players.
14:00
Conference pass
PANEL: SHOW ME THE MONEYEcommerce
Attracting the right kind of investors for your business
Promoting your unique positioning as an advantage; no existing legacy systems etc.
Partnering with startups to extend a new generation of offerings
Tackling the top 3 most common hurdles
14:00
Conference pass
PANEL: DATA DRIVEN DESIGN: USING CREATIVE DESIGN TO ELEVATE CUSTOMER EXPERIENCERetail
Blending data and innovative tech to create the ideal customer experience
What does the ambient aisle look like?
Leveraging data-driven shelf optimisation
Capturing data with instore technology advancements: putting sensors in the forefront of your design
Big data and bigger retail data: identifying and utilising the data you already have
Measuring emotional responses and removing negative experiences
14:00
Conference pass
PANEL: EXPANDING YOUR CUSTOMER JOURNEY STRATEGYLEAD (Loyalty, Experience, Analytics, Digital)
Delivering value with mapping to infuse the customer’s point of view into their activities
Realigning metrics, analytics, experience design, and innovation around customer journeys
Defining your end-goal and building your framework
Ranking touchpoints by importance: don’t be overwhelmed by the experiential aspect of marketing
Understanding the essentials:a. Removing pain pointsb. Raising the barc. Minimising customer effortd. Accelerating the processe. Driving customer retention
14:20
Conference pass
THE FACE OF AI: VOICE INTERACTIONPayments
Transforming virtual assistants into real time actionable processes
Monetising voice interaction with automatic purchasing power
Implementing solutions for the “do it for me” revolution
Implementing verbal demands for recurring payments
14:20
Conference pass
TRANSFORMING THE INSURANCE INDUSTRY WITH IOT & ANALYTICSFintech
Insurance: the data hungry business
Manipulating data analytics, machine learning and AI to unlock the potential of IoT connectivity
Data sources into insights into services
Reducing friction with chatbots and blockchain
Insuring the connected world e.g. homes, cars, wearables etc.
Exploring P2P insurance, the sharing economy and the opportunities for insurers, banks and start-ups
14:20
Conference pass
NOVELTY TO NECESSITY: THE FUTURE POWER OF PERSONALISATION TECHNOLOGYBanking Innovation
Predicting choices of consumers with innovative analytics
Anticipating needs, personalising services and offering targeted services
Accelerating the accumulation of data across all touchpoints
Turning data into powerful customer insights What does the future hold in the emergence of the global privacy environment?
Automating and alleviating repetitive and mundane tasks
14:20
Conference pass
PANEL: WHAT DO THEY WANT?Ecommerce
Ensuring your business is different: give investors something to talk about
Guaranteeing you offer the potential for immediate vertical growth
Offering investors the option to exit regardless of success
People make a company. Is your team strong enough?
14:20
Conference pass
FUTURE PROOFING YOUR BRICK AND MORTAR STORERetail
Creating a physical expression of your online personality
Saving space and reducing cost with augmented and virtual reality sales tools
Developing store apps to accompany the full purchasing cycle
Creating your store for the future: smarter, sustainable and secure
14:20
Conference pass
CASE STUDY: IMPLEMENTING THE HYBRID WORKFORCE: A CX DREAM TEAMLEAD (Loyalty, Experience, Analytics, Digital)
People and machines: combining strengths to compensate for one another’s limitations
Allowing agents to perform higher value, more complex tasks
Providing assisted service to more digitally primed self-service channel engagements
Maintaining a ‘human touch’ and upgrading from mass service to mass personalization
14:40
Conference pass
HARNESSING MACHINE LEARNING IN PAYMENTSPayments
Reviewing and monitoring financial decisions
Reducing recurring task burdens through innovative AI
Overcoming inefficiencies with quick and painless P2P payment bots
Authenticating real time payments with AI and machine learning
Analysing the digital footprint of the consumer for unusual behaviour
14:40
Conference pass
PANEL: TRANSFORMING TRANSACTIONS: THE END OF BROKERS?Fintech
Diminishing the role for intermediaries with a digital insurance marketplace
Does Insurtech expand the power of brokers with new data tools?
Reducing friction vs keeping the personal touch of brokers
Harnessing innovation and technology to improve existing insurance services
Empowering brokers with back end technology innovation
14:40
Conference pass
DATA DELUGE: REINVIGORATING CUSTOMER INTELLIGENCE TO BE PRESCRIPTIVE AND BEHAVIOURALBanking Innovation
Combining the four general categories of analytics to enhance entire infrastructure i.e. descriptive, diagnostic, predictive, prescriptive
Renovating customer relationships with deep insights
Analysing data sets to create patterns and predictions
Improving customer convergence with targeted offers in line with past action
Apr 1114:40
Conference pass
PANEL: TRAVERSING THE EVOLVING CONVERSATIONAL COMMERCE ECOSYSTEMEcommerce
Building brand preference and affiliation with bots and intelligent assistants
Understanding EoT (Engagement of Things) and embracing the click to purchase within messaging apps
Seamlessly integrating conversational commerce into your customer service strategy
Creating a two-way conversation between brand and customers: AI, chatbots, live video, messaging apps
Analysing why consumers love voice assistants and how to capitalise on it
14:40
Conference pass
PERFECTING THE PATH TO PURCHASERetail
Decoding the path to purchase by employing touch points that matter
Recognising that browsing begins online
Converting online behaviour into in-store purchasing with simplified and effective design
Creating a clear path for shoppers to increase foot traffic
14:40
Conference pass
RE-EXAMINING AND REVAMPING CX METRICSLEAD (Loyalty, Experience, Analytics, Digital)
How are CX metrics driving change in your organisation?
Connecting key drivers to performance metrics to measure customer experience
Going beyond NPS and satisfaction surveys
Building effective programmes around core customer experience efforts
Focusing on surveys that will provide actionable insights
Constantly A/B testing to measure efficiencies
Moving seamlessly to cloud-based analytics and bringing the IoT to life
14:50
Conference pass
AI AND CYBERSECURITY: THE REAL DEAL?Payments
Accelerating the search and discovery of needles in a rapidly growing haystack with AI
Adding to existing technologies with incremental analytic horsepower
Collaboration to detect, identify and plug into potential threats
Utilising pattern recognition as an additional cyber tool
Detecting cyber-attacks and fraud throughout customer portfolio in real timeReserved for sponsor
14:50
Conference pass
EMPATHY EMPOWERED: PERSONALISING INSURANCEFintech
Engaging consumers with personal, tailored offers and programmes
Personalising insurance packages and personal incentives based on behavioural economics and data
Combining digital technology and human empathy for exceptional customer service
Deploying technology to empower frontlines whilst allowing system deviation
Increasing loyalty and customer lifetime with holistic profilingReserved for sponsor
14:50
Conference pass
KYC AND ANALYTICS: FROM DATA TO DOLLARSBanking Innovation
Driving revenue and reducing risk through personalised offers and KYC compliance
Utilising data for KYC systems through prescriptive analytics, AI, machine learning, segmentation, personalisation and targeting
Predicting outcomes to increase profitability and relationship management
Planning cash and liquidity to enhance business management and customer management
Understanding each customer to achieve a win-win in collection processes
Enhancing application screening with analyticsReserved for sponsor
15:00
Conference pass
PANEL: ENSURING INNOVATIVE PAYMENT PLATFORMS ARE INTEGRATED AND INTEROPERABLEPayments
Going beyond single platform integration with interoperable networks connecting the multitude of payment platforms
Revolutionising payment systems to communicate effectively regardless of the platform
Allowing consumers to use their favoured vehicles for payment regardless of recipient technology
Capturing the masses with multi-platform functionality
15:00
Conference pass
PANEL: BECOMING MILLENNIALLY-MINDED: TRANSFORMING WEALTH MANAGEMENTFintech
What does the future hold for the investment ecosystem?
Exploring GAFA and the “bigtechs” encroaching on the wealthtech space
Role of incumbents: innovate internally, acquire or collaborate?
Supporting HNWI’s with digital solutions
Is software creating a “winner takes all” ecosystem?
Partner, merge, acquire or acquihire: where next for wealthtech collaboration?
15:00
Conference pass
PANEL: CREATING A WINNING DIGITAL MARKETING STRATEGYBanking Innovation
Seamlessly combining digital and physical delivery channels
Looking towards optichannel marketing
Incorporating social networking platforms with mainstream banking
Contextualising campaigns with relevant, interactive content marketing
Understanding increasing complex consumer decision behaviour to optimise conversion rates
Deriving insight from multiple sources simultaneously using big data, predictive analytics and consumer insight
15:00
Conference pass
REAPING THE BENEFITS OF THE CHATBOT REVOLUTIONEcommerce
Creating an interpersonal exchange with individual users for shipping information, upsell, cross-sell, cart recovery
Shortening the distance between prospect and purchase
Automating excellent customer service messages with chatbots
Reducing friction for consumers with chatbots
Discovering the additional benefits of chatbots: a case studyEnquire now to sponsor
15:00
Conference pass
CASE STUDY: SETTING UP FOR GROWTHRetail
Moving from retail powerhouse to omni-channel leader
Emphasising experience to provide a unique shopping environment
Creating a shop floor with a community spirit where people meet and actively want to spend time
Reinventing customer engagement by leveraging digital innovation
Case study: Level Shoes success
15:00
Conference pass
PROVIDING THE NEXT GEN CONTACT CENTRE: INSTANT COMMUNICATION FOR EXCEPTIONAL CUSTOMER SERVICELEAD (Loyalty, Experience, Analytics, Digital)
Anticipating the digital channels take over: email, chat, social, text, messaging
Mobile driven interaction management: in-app messaging, chat, SMS, and social
Messaging as the new channel of choice
Game changing customer service: smartphone video camera support
Sending photos or videos between agents and customers, faster and more timely
Stop, start, and continue with the conversation at the customer's convenienceEnquire now to sponsor
15:10
Conference pass
PANEL: THE NEXT CHAPTER OF MOBILE OPTIMISATIONEcommerce
Understanding the changing shopping behaviour of the mobile-first consumer
Smarter chatbots and mobile messengers to deliver a better quality, more personal mobile experiences
Integrating augmented reality into your mobile channel to drive sales
Apps v’s mobile sites: discovering what will increase customer retention
Understanding “mobile-first indexing” to successfully create a mobile marketing strategy
15:10
Conference pass
PANEL: REINVENTING THE MALL: MAKING THE MALL THE DESTINATION OF CHOICERetail
Crafting customer engagement spaces
Becoming the new ‘Main Street’: developing a sense of community
Creating a destination centre suited for weekend vacations and tourist traps
Boosting instore traffic by creating alternative enticing experiences
Understanding shoppers behavior to create memorable experiences
Balancing entertaining experience with product buying
Utilising unused space for pop-ups to drive new interest
Achieving the best tenant mix for your mall
15:10
Conference pass
PANEL: MARTECH: HOW TO AVOID BEING BLINDED BY TECHNOLOGYLEAD (Loyalty, Experience, Analytics, Digital)
Investing in intelligent content ensuring it is targeted, optimised and activated across all devices and marketing slack
Using AI to process reams of unstructured data
Integrating chatbots into your marketing strategy to handle more complex products and transactions
Advancing mobile marketing analytics
Extending multi-touch attribution (MTA) to provide a holistic measurement framework: identity management, data integration and analytics
15:20
Conference pass
DEVELOPMENT OR DISRUPTION? STREAMLINING NATIONAL PAYMENT PROCESSESPayments
Substituting traditional payment methods with new, innovative technology
Launching national payment systems which are interoperable and well regulated
Transforming national systems for a cashless society
Developing payment networks for financial inclusion and economic growth
Collaborating with banks and fintechs to drive multi-platform interoperability
Transforming legacy systems with new, supplementary payment technology
15:20
Conference pass
ROBO ADVISORS: SCALING UP TO PROFITFintech
Discovering the influx of robo-advisors for HNWI’s with lower fees and costs
Efficiently managing customer acquisition costs with robo advice
Evolving technology to deal with different languages, tax, custodian banks, KYC, regulation
Robo advisors: collaboration to survive?
Building the infrastructure for innovation in wealthtech and robo advisories
15:20
Conference pass
GENERATION Z: THE FUTURE OF BANKINGBanking Innovation
Building relationships with the unprofitable before they become profitable
Capitalising on the willingness to use tech as banking, P2P payments and social media
Utilising digital marketing to capture the new market segments and new consumers
Offering new, cheaper and digitally savvy products for the
Striking the right chord with financial education
15:30
Conference pass
MOBILE DESIGN AND UX: KEEPING PACE WITHIN THE MOBILE APP UNIVERSEEcommerce
Why good UX design means better business: creating a seamless, customer-centric mobile experience
User journey simplification: the less effort, the better experience
Progressive disclosure: reducing cognitive load and improving comprehension of the interface
Removing visual clutter and improving comprehension to remove noise
Rolling out conversational design alongside emotional experiences
15:30
Conference pass
RESHAPING ‘MALL-ENTERTAINMENT’ IN AN OMNI-CHANNEL AGERetail
Welcoming the world of entertainment to create unforgettable visitor experiences
Exploring data driven insights and growing the mall as a lifestyle destination
Developing lifestyle loyalty schemes that reward for more than just monetary transactions
Embedding technology seamlessly into customer experiences
Differentiating the consumer offering, with a focus on experience and convenience
Creating experiential reasons for customers to visit the mall and increase footfall
15:30
Conference pass
PREDICTIVE AND PRESCRIPTIVE ANALYTICS: THE HOW AND THE WHYLEAD (Loyalty, Experience, Analytics, Digital)
Developing an all-inclusive view of your data landscape to draw meaningful, timely conclusions
Using historical patterns to predict future data quality outcomes
Prescriptive analytics: where future outcomes meet human decision-making
Turning to machine learning algorithms to enhance data quality anomaly detection
Dynamically detecting anomalies that might otherwise have gone unnoticed
15:40
Conference pass
DIGITAL COIN: BUILDING THE INTEROPERABLE CHAIN OF CHAINSPayments
Functioning cohesively to unlock the full potential of cryptocurrencies
Addressing blockchain interoperability before the trend of blockchain verticalisation
Standardising smart contracts, APIs and 3rd party tools across blockchain ledgers
Seamlessly sending and receiving digital coin across multiple platforms
Becoming fully interoperable with cross-chain atomic swaps and message relays
15:40
Conference pass
REVAMPING DECISION MAKING WITH AUGMENTED TECHNOLOGYFintech
Reconstructing digital wealth management with AI
Transforming customisation with machine learning and AI
Utilising algorithms to analyse financial data
Devising a hierarchy of personalised financial recommendations
Constructing a holistic view through empirical data formed from the professional relationship
15:40
Conference pass
DRIVING THE NEXT-GEN CUSTOMER EXPERIENCE WITH CHATBOTSBanking Innovation
Reaching customers more efficiently and effectively than ever before
Creating bots that learn the behaviour and preferences of each individual user
Enabling conversational experiences between the customer and brand
Reaching out to the new generation of digitally savvy consumers
Using real-time natural language processing (NLP) to enhance the experience
15:50
Conference pass
INTEROPERABILITY: SUPPORTING DIGITAL ECONOMIESPayments
Developing payment technology to support digital transformation
Becoming paperless with digital payment technology
Transforming the customer and merchant experience with international interoperability
Overcoming cultural and regional regulations with integrated and interoperable payment systems
Creating a level playing fieldReserved for sponsor
15:50
Conference pass
REVOLUTIONISING INVESTMENTS AND ASSET MANAGEMENT WITH BLOCKCHAINFintech
Reconciling information on legacy systems and enabling new markets and products
Reducing trading times whilst increasing volume on stock exchange with blockchain technology
Transfiguring client onboarding with seamless data collection and verification
Managing portfolios in real time with open architecture and smart contracts
Easing compliance burdens with AML and KYCReserved for sponsor
15:50
Conference pass
ADOPTING INSIGHT-DRIVEN MARKETINGBanking Innovation
Leveraging advanced analytics for insight-driven marketing
Cross selling, deepening relationships, improving wallet sharing, increasing products and driving revenue
Leveraging transactional, behaviour and demographic data
Increasing focus on ROI with targeted marketing and cutting of costs
Customising and personalising with a holistic view of the customer journey
Getting personal: customising to enhance the overall experience and increase ROIReserved for sponsor
15:50
Conference pass
DICTATING YOUR SUCCESSFUL MOBILE SEARCH AND CONVERSION STRATEGYEcommerce
Expanding your consumer base with far-reaching mobile focused strategies
Optimising ASO, SEO and App indexing to improve CRO
Increasing your organic search with link-worthy, user-driven content
Harnessing the power of social search
Improving your internal site searches to increase conversion
Voice search: don’t risk getting left behindEnquire now to sponsor
15:50
Conference pass
DISCOVERING DIGITAL AGE MALLSRetail
Assessing successful digital roll outs: facial recognition, location-based mobile ads and beacons
Adopting real time tracking to monitor shoppers and choose the appropriate tenant mix
Transforming the mall experience by leveraging technology and multichannel strategies
Exploring next gen technology: parking apps, interactive mall maps, robots, sleep podsEnquire now to sponsor
15:50
Conference pass
DATA MANAGEMENT PLATFORMS (DMPS): THE BACKBONE OF DATA-DRIVEN MARKETINGLEAD (Loyalty, Experience, Analytics, Digital)
What exactly are DMPs? How, technologically, do they differ from standard CRM software?
Utilising a unifying platform to collect, organise and activate your data from all sources
Sorting and converting data into a useable form
Segmenting and audience building
In what circumstances does it make sense to invest in one?Enquire now to sponsor
16:00
Conference pass
3RD ANNUAL SEAMLESS PITCH-OFFKeynotes
Calling all ecommerce start-ups from around the region…6 start-ups from around the region will have five minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise their industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of experts
