SEAMLESS MIDDLE EAST

08:56
Conference pass
LAY OF THE LAND
09:00
Conference pass
PANEL: THE RISE OF PROMISING PAYMENT PLATFORMSPayments
Uncovering the rise of tech firms leveraging the mobile marketplace
Delving into ecosystems, environments, regulations and demographics driving the rapid adoption
Accelerating mobile payments with mega-wallets and “super-apps”
Identifying the hurdles of mainstream adoption
Effect on the incumbents and the wider value chain?
09:00
Conference pass
PANEL: INCLUSION RISES. DISPARITIES REMAIN.Fintech
Overcoming the inequalities between rich and poor, men and women
Outlining the opportunity o 1.7 billion adults unbankedo 2/3rds have a mobile phone
Empowering with digital banking for prosperity and economic growth
Capturing the exponential growth in mobile financial transactions to reach underserved or unserved markets
Apr 1009:00
Conference pass
PANEL REFASHIONING THE BANK FOR A CHALLENGER ECOSYSTEMBanking Innovation
Countering neobank, challenger bank and digibank competition
Launching a digital arm
Big client lists, big pockets, big reputations: the incumbent advantage
BaaS: is this the future of traditional banks? Are banks doomed to become the backend dumb pipe?
Discovering the impact of mid-sizes banks: squashed in the middle?
Stripping legacy systems to become more agile and innovative
09:00
Conference pass
PANEL JOINING THE E-STATE REVOLUTION: INTEROPERABILITY AND DIGITAL IDSeamless ID
Developing a framework for e-ID interoperability across the GCC
Removing regional, national and international friction with seamless integration
Leapfrogging the full migration process with technology to connect disparate systems
Public-private collaboration across the entire ecosystem
Self-sovereign ID: decentralising ID with vendor neutral standards
Activating and expanding the use cases of the identity card for various state sectors
Collaborating for the multi-modal travelling millennial
Testing global eMRTD to ensure reliability and interoperability
Securing documents across different industries through collaboration and interoperability
09:00
Conference pass
THE CURRENT SITUATIONEcommerce
Taking an overview of the current regional ecommerce industry
Discussing the potential of the ecommerce industry to reach 50 billion AED by 2020
Keeping pace as competition is driving the industry forward
Leveraging the young population demographics of the region who value convenience over experience
09:00
Conference pass
PANEL: EMBRACING DIGITAL TRANSFORMATIONRetail
Examining the current stance of the regional retail industry
Understanding the process: establishing a realistic strategy
Enabling a truly seamless offline to online journey
Creating a digitally enabled organization from the bottom up
Where to look for innovation? Home-grown, R&D, partnerships…
Developing your omnichannel offerings
09:00
Conference pass
PANEL: CRACKING THE SUPPLY CHAIN CODEHome Delivery
Integrating a customer focused end to end omnichannel strategy from packaging to last mile delivery
Adapting your operating model: collaboration across marketing, merchandising, store management and IT
Choosing your supporting infrastructure for omnichannel supply chain: EDI v’s API
What and when to stock: using analytics to intelligently predict demand patterns
Utilising disruptive data-driven technology, including machine learning, artificial intelligence and IoT
Applying AI and data insight to substantially change the way supply chains are managed: from reactive to responsive
09:15
Conference pass
PANEL: BUILDING LOYALTY AND COMMUNITY WITH AUTHENTIC STORYTELLINGEcommerce
Gaining competitive edge and increasing sales by connecting with your customers
Understanding and evoking your customers emotions to strengthen your brand identity
Enhancing the value of your content with storytelling to increase brand loyalty
Combining professionally created content with intelligently curated user generated content
Apr 1009:20
Conference pass
AI AND AUTOMATION: A BREAKTHROUGH MOMENT FOR RETAILRetail
Understanding the full power of AI transformation:o Sales and CRMo Customer recommendationso Manufacturingo Logistics and deliveryo Paymentso Implementing AI across the entire product and service cycle
Uncovering new ways to optimise physical locations to increase revenue and overall profit
Powering conversational interfaces like Alexa, Google Assistant and Facebook Messenger, with no need for human touch
Placing IT systems to capture and analyse the data that AI applications generate
09:20
Conference pass
IS YOUR REVERSE SUPPLY CHAIN FIT FOR PURPOSE?Home Delivery
Facing the new challenges associated with reverse logistics in an ever growing omnichannel market place
Guaranteeing that the structure of your reverse supply chain is fully optimised so delays aren’t eating into profit
Automating reverse logistics aspects to decrease costs and increase efficiency
Leveraging physical stores as product return hubs to offset inflated costs
Consolidating brick and mortar with ecommerce reverse operations for complete optimisation
Incorporating blockchain use to track products flowing back upstream
09:30
Conference pass
PANEL:TRANSCENDING FASTER CHECKOUT WITH DIGITAL WALLETSPayments
Adopting mobile platforms to eliminate purchasing friction
From “buy to bye”: increasing conversion rates for businesses
Establishing secure, convenient and rewarding payment systems
Combining convenient CX and customer intimacy on a mobile platform
Cracking authentication with intangible credentials
Going beyond a faster and convenient checkout
09:30
Conference pass
PANEL: THE FINTECH PROMISE: ACHIEVING FULL FINANCIAL INCLUSIONFintech
Are incumbents falling behind to meet sustainable development goals?
Utilising innovative business models, products and emerging technologies to drive financial inclusion
Spurring fintech innovation for the vulnerable
Going beyond banking with additional opportunities such as savings and investment, low cost payment systems, insurance and credit
09:30
Conference pass
CIO PANEL: REFASHIONING THE BANK FOR A CHALLENGER ECOSYSTEMBanking Innovation
Countering neobank, challenger bank and digibank competition
Launching a digital arm
Big client lists, big pockets, big reputations: the incumbent advantage
BaaS: is this the future of traditional banks? Are banks doomed to become the backend dumb pipe?
Discovering the impact of mid-sizes banks: squashed in the middle?
Stripping legacy systems to become more agile and innovative
09:30
Conference pass
DEMYSTIFYING THE TECHNICAL STANDARDS FOR DIGITAL IDENTIFICATIONSeamless ID
Transforming the organisation with new business goals, structure and strategies
Ensuring all applications unite with semantic interoperability
Implementing open interfaces, interconnection services, middleware etc. through innovative technology
Securing interoperable networks with biometrics, digital signature standards and protocols
Driving interoperable G2B and G2G communications
Looking towards LDS 2.0 for international interoperability
Harmonising breeder documents and exploring case studies e.g. CEN/TC 224/WG 19
09:35
Conference pass
SUCCEEDING IN THE SUBSCRIPTION ECONOMYEcommerce
Harnessing rich data generated from subscriptions to improve services and customer retention
Creating compelling customer experiences by focusing on customers not products
Enticing your customers by adding value to your subscriptions
Establishing mutually beneficial relationships to inspire loyalty and trust in your brand
Retaining your subscriptions and maintaining the consistent cash flow
09:40
Conference pass
AR AND VR: CONVEYING OMNICHANNEL CONNECTED CONTENTRetail
Understanding the explosion of AR and VR in retail
Utilising AR and VR tech to streamline your omnichannel content
Increasing engagement with AR & VR
Creating high quality content that show products in real context
Why does it matter?
09:40
Conference pass
ADOPTING EMERGING SUPPLY CHAIN OFFERINGSHome Delivery
Applying AI to enhance and automate decision making to reinvent current business models
Combining pattern capabilities with more advanced prescriptive capabilities
Mitigating future adverse events with advanced analytics
Using IoT for better asset utilization, higher uptime, improved customer service by better understanding customer needs
Autonomous Mobile Robots: doing more with less
09:50
Conference pass
MOBILE WALLETS AND PAYMENTS: WHERE DO WE REALLY STAND?Payments
What are the barriers to mainstream adoption?
Is the wallet and payment industry headed towards consolidation?
Providing consumers a reason to register and use a service
What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
Using mobile payments as the catalyst for a better commerce experience
Is mobile payment infrastructure up to scratch?
Do consumers still have security concerns?
09:50
Conference pass
PANEL COLLABORATION AND DIVERSITY: THE KEYS TO FINANCIAL INCLUSIONFintech
Looking at the bigger picture to tackle regional necessities
Opening financial inclusion to the many with multiple platforms through partners
Utilising the advantages of both banks and fintechs for new product launches, investment opportunities and infrastructure development
Collaborating with the wider industry e.g. insurers, remittance etc. for a diverse product range
Disaggregation of the value chain with open platforms and APIs
Supporting fintech experimentation on a regional and global scale
09:50
Conference pass
CXO PANEL: SPURRING DIGITAL BANKING IN THE GULFBanking Innovation
Keeping pace with the young, dynamic, growing and digitally native population of the gulf
Delivering engaging digital experiences for the demanding consumer
Combining traditional banking, Islamic and fintech services to cater for the entire population
Proactively collaborating with fintechs to offer multiple services
09:50
Conference pass
PAPER TO BIOMETRICS: HARNESSING DIGITAL TECHNOLOGY FOR GLOBAL IDENTITIESSeamless ID
Building national e-ID, m-ID and digital identity systems in the region
Discussing the UN SDG 16.9 vision of 2030
Creating a holistic lifetime identity management system
Collaborating national systems on an interoperable network for seamless ID management
Transforming population registers with digitisation
Digital babies: shifting birth registration and baby related services from paper to digital
Distributing national ID renewals through an automated system
Balancing privacy regulation with the global movement of digital ID
09:50
Conference pass
PANEL: HOW TO GO VIRAL: INFLUENCER MARKETINGEcommerce
Including influencers in the entire marketing process for deeper insight and alignment
Choosing the right influencer to drive authentic engagement and brand loyalty
Maximising return on investment by creating a measurement framework
Actively engaging with consumers through user generated content
Understanding the rules and regulations of influencer marketing
Giving your brand a voice across all channels: scaling your social media exposure
Delivering true, authentic engagement via real experiences
Apr 1010:00
Conference pass
FROM SELF-CHECKOUT TO CASHIER-LESS: THE FUTURE OF THE CHECKOUT EXPERIENCERetail
Making physical shopping closer to one-click online shopping
Advancing from self-checkout to seamless ‘walkout’ technology
Return of the QR code
Knowing your customer history before they check out
Using tablets for checkout and driving cashless payments
10:00
Conference pass
BLOCKCHAIN: THE BACKBONE OF DIGITAL SUPPLY CHAINSHome Delivery
Implementing blockchain to shorten lead times, save money and build transparent supply chains
Optimising end to end blockchain enabled supply chain to increase traceability
Ending the lack of transparency with data and adding value with blockchain
Validating each milestone of the supply chain with QR codes
Reducing fraud for high value goods and eliminating the impact of counterfeit productsDecreasing the time spent validating data and focusing instead on delivering goods and services
10:10
Conference pass
LEVERAGING LOYALTY TO DRIVE MOBILE PAYMENTS ADOPTIONPayments
Blurring the lines between customer experience and loyalty
Capitalising on big data to predict and personalise services
Incentivising consumers to purchase with real time promotions and offers
Monetising customer insights across the business
Overcoming the major hurdles with loyalty longevity
10:10
Conference pass
ACCELERATING FINANCIAL INCLUSION WITH DIGITAL IDENTIFICATION AND BLOCKCHAIN TECHNOLOGYFintech
Bringing billions of people into the financial system swiftly and securely with digital ID
Is this a prerequisite for true financial inclusion?
Overcoming the problems with KYC and authentication in emerging markets
Optimising identification with a blockchain based self-sovereign biometrics system
Aiding financial inclusion through virtual currencies
10:10
Conference pass
DIGI-PHYSICAL: THE “SECRET SAUCE” FOR DIGITAL BANKING SYSTEMSBanking Innovation
Developing unique experiences through multiple platforms
Refashioning application journeys, new payment technologies and back office automation
Deflecting challenges with exceptional human intervention and personal CX
Revitalising the onboarding process
Offering consumer choice, live chat, innovative KYC and human intervention if required
10:10
Conference pass
MANAGING DIGITAL IDENTITIESSeamless ID
Initiating a scalable and repeatable identity strategy across the region
Externalising identity management across all of platforms
Looking to blockchain as the potential identity management system
Putting the customer at the centre of identity management by using behavioural analysis
Overcoming concerns with fraudulent biometric activity
Collaborating across all industries to manage and maintain the digital identification ecosystemReserved for sponsor
10:10
Conference pass
VIDEO: DELIVERING CONNECTED CUSTOMER CONTENTEcommerce
Understanding the explosion of online video and its impact on marketing budgets
Creating content that transmits and resonates with your audience
Increasing engagement with vertical videos
Transmitting brand authenticity, transparent context and cutting costs with live streaming
Square it up: square shaped videos v’s vertical videos, why does it matter?
Apr 1010:10
Conference pass
BOOSTING PROFIT MARGINS WITH SUPPLY CHAINHome Delivery
Unlocking the value of your supply chain operations to improve profits and competitiveness
Embracing omnichannel as the critical driver of growth
Transforming legacy supply chains to increase commercial growth potential and ensuring optimum efficiency
Achieving greater customer engagement, profitability and share per wallet with your supply chain strategy
Integrating automation to reduce costs while advancing efficiency
10:20
Conference pass
CREATING A COMMUNITY WITH ENGAGEMENT SOFTWAREEcommerce
Managing campaigns, content and responses in one place with analytics baked in
Steering questions to a community of advocates to build and develop your own
Collecting feedback and reviews from your brand superfans
Centrally managing customer engagement securely and at scale across social, web and mobile appsEnquire now sponsor
10:20
Conference pass
SEAMLESS OMNICHANNEL ROLL OUT: INSTORE AND ONLINERetail
Seamlessly integrating all selling channels and solutions into a single platform
Providing consistent, meaningful experiences to your customers at every touch point
Anticipating what your customers are doing across every channel and every business unit
Integrating digital customer engagement and commerce within your physical store
Capturing customer orders, improving customer service and managing customer financialsEnquire now sponsor
11:30
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11:30 KEYNOTE OFFICIAL WELCOME ADDRESSKeynotes
Reserved for H.E Ambassador Mohamed Al Rabea, Secretary General, Council of Arab Economic Unity
11:31
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11:30 KEYNOTEKeynotes
Reserved for H.E. Dr. Ali M. Al-Khouri, Advisor, Council of the Arab Economic Unity, Chairman, Arab Federation for E-Commerce League of the Arab States
11:50
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KEYNOTE RISE OF THE ROBOTS… KNOWING WHAT TECHNOLOGIES TO INVEST IN, AND WHENKeynotes
The increasing datafication of our lives: knowing what to do with unprecedented amounts of data
Voice-enabled assistants: how important is voice as a revenue stream?
Leveraging AI and automation to deliver a hyper-personalised commerce experience
Beyond the hype of AR and VR: bridging the gap between online and offline
Anticipating the billions of connected IoT devices: understanding which to invest in
Blockchain: changing the nature of all transactions
12:10
Conference pass
KEYNOTE “SEVEN LINES OF CODE”: REVOLUTIONISING THE FUTURE OF COMMERCEKeynotes
Transforming transactions with a new standard in digital payments
Scaling faster and more efficiently with the complete toolkit for an internet business
Eliminating needless, complex and extraneous tasks with robust, scalable and flexible integrations
Increasing transaction volume in the “brutal battleground” of payments with partnerships
Moving beyond payments to collectively grow the GDP of the internetReserved for Stripe
12:30
Conference pass
KEYNOTE THE NEW NORMAL FOR COMMERCE: WHAT WILL SHOPPING LOOK LIKE IN 2030?Keynotes
How is technology shaping shopping?
Creating new efficiencies with backend technology improvements
Combining automated warehouses with new pickup and delivery options to reduce fulfilment times and changing consumers’ definition of immediacy
Simplifying returns making it far less painful for retailers and consumers alike
Deploying AI and ML across the entire supply chain, optimising the most inefficient parts of retail
Generating natural language text and voice for search to flawlessly match the intent and preferences of the shopper
Allowing shoppers to visualise products on their faces and bodies, and in their homes, with AR
Start-ups: delivering the capabilities that will enable new shopping experiences and providing greater competition for established brands that must now be nimble enough to compete
12:50
Conference pass
KEYNOTE TELCO BANKS OF THE FUTURE: REINVENTING MOBILE MONEYKeynotes
Shifting to constant connectivity with mobile wallets
Utilising existing network infrastructure and connectivity to offer seamless services
Collaborating with banks and retailers to achieve maximum effectiveness
Financial inclusion: the importance of mobile wallets, payments are remittancesEnquire now to sponsor
14:00
Conference pass
PANEL: EXPLORING THE NEXT EVOLUTION OF X-BORDERPayments
Eliminating borders with cross border, multi-currency wallets
Proliferation of P2P X-Border with mobile payments
Connecting digital wallets globally with seamless interoperability
Utilising AI to connect global wallets securely through KYC and fraud detection
Globalisation: new business models for a new global landscape
14:00
Conference pass
PANEL: REGTECH 2020 AND BEYONDFintech
Leveraging technology to survive in the global regulatory framework
Managing the influx of solutions for a complete ecosystem overview
Will regtech ever overtake fintech for investors? When will investing become a “no brainer”?
Compliance officers: declining in importance, or vital role for expertise, judgement and experience?
14:00
Conference pass
PANEL: BANKING WITHOUT BRANCHESBanking Innovation
Discovering the new wave of digibanks in the region
Innovating internally or partnering with fintechs?
Where next? The future of brick and mortar branches
Capturing the millennials with digital banks and usable apps
Exploring the success stories
14:00
Conference pass
PANEL: DATA BREACHES: TRANSFORM NOW!Seamless ID
Collaborating to become the custodianians of data
Securing permission to use data in digital identification
Empowering end users with mobile ID provisions containing their ID and data
Personalising identification for users on different platforms based on analytics
Learning from attacks: implementing proactive regulation
Post-quantum cryptography: preparing for future attacks
Intelligence led-borders: utilising data for passenger experience and security
Authentication always: combining man and machine
14:20
Conference pass
FINTECH: LEVELLING THE PLAYING FIELD IN FX AND X-BORDERPayments
Are fintech’s surpassing banks?
Producing the technology to support B2B and B2C payments
Meeting the changing consumer expectations with innovative mobile remittance platforms
Offering multiple payment options for fast, secure and affordable transfers
14:20
Conference pass
SANDBOXES & REGLABS: TRANSITIONING TO A DIGITAL FUTUREFintech
Conducting small scale, live tests of new products and delivery models
Tackling global technology with a regional mindset
Turning experiments into real life use cases
Attracting VCs and pushing start-ups beyond borders to increase international competition
Are regulatory sandboxes working? Do we need more?
Recognising the importance of incumbent-innovator partnerships with open sandbox access
14:20
Conference pass
PANEL: THE TRANSFORMATIVE POWER OF AUTOMATION IN BANKINGBanking Innovation
Placing banking at the forefront of the new “machine age”
Transitioning RPA and AI from the back office to the front office
ATM 2.0: moving towards robo-banking, interactive ATMs and chatbots
Spurring innovation, increasing demand and altering the competitive dynamics beyond operational transformation
14:20
Conference pass
SECURITY: STRATEGY TO TECHNOLOGY FOR ID VERIFICATIONSeamless ID
Building secure open standards for the decentralised identity ecosystem
Remodelling the data and security economy with multifactor ID verification
Creating a unified identity platform allowing a repeatable way to protect
Accelerating security and staying ahead of counterfeits
Adopting an “assume you have been compromised mindset”
Sharing intelligence across borders with multiple stakeholders
Graphic coding: implementing machine-readable systems for coding and authentication
Enhancing security with cross-validation, diverse security elements, printed graphics and holograms
14:20
Conference pass
PANEL: ‘DEAR FIRST NAME…’ DRIVING A BETTER ECOMMERCE EXPERIENCE WITH PERSONALISATIONEcommerce
Hyper-personalising your content to nurture prospective customers with relevant messaging
Understanding the true intent and context of each visitor with behavioural tracking
Personalising product results for customers through the search box and capitalising on the data
Auto-suggesting and recommending content: helping customers to make a selection
Customising the homepage to drive conversion
Automatically analysing and applying insights from your data
14:20
Conference pass
PANEL: INTRODUCING THE NEW ROI- RETURN ON INVOLVEMENTRetail
Measuring ‘Return on Involvement’ and developing a highly involved customer
Understanding your customer’s motivations to build long lasting experiences
Avoiding overinvestments that provide an underwhelming solution
Keeping shopping as human and visual as possible
Using technology as an enabler and connector of experiences
Creating immersive customer journeys that enhance brand affinity
Employing automation to ask the right questions rather than analysing the wrong answers to enhance brand experience
Case Study: turning participation into a strategy
14:20
Conference pass
PANEL: PREPPING FOR THE FUTURE OF DELIVERY AND FULFILMENTHome Delivery
Changing consumer expectations:
Same-day delivery evolves into two-hour delivery
Next day delivery standardisation
Drone delivery
Driverless delivery
Crowdsourced delivery
Reshaping the rules of accountability in the supply chain: who pays for the damage?
Ensuring product integrity with packaging: recycled, durable and slick
Rolling out data virtualisation for end to end fulfilment transparency
Assessing your fulfilment system capabilities and partnering with trusted 3PL’s to meet customer needs
14:40
Conference pass
TRANSPARENCY & SPEED: CROSS BORDER TRANSFERS FOR THE DIGITAL AGEPayments
Digital first remittance firm’s v legacy innovation
Moving people, moving money: powering remittance services for the travelling generation
Enabling real time settlement through blockchain technology
Utilising technology for a quicker, cheaper and safer international cross border remittance system
Creating transparency through the customer journey
14:40
Conference pass
DATA CENTRICITY: RISE OF THE APIS AND SHARING SYSTEMSFintech
Addressing concerns in shared services and storage to mitigate increased pressure on APIs
Looking towards fintech collaboration to drive data sharing protocols
Developing the technology for banks to be the “ultimate gatekeepers”
Becoming the trusted home of digital IDs and associated data sets
Leveraging regtech to safely store and share consumer data
Managing data in a “right to be forgotten” era
14:40
Conference pass
EXPLORING THE NEW VOICE-FIRST BANKING LANDSCAPEBanking Innovation
Monetising assistants with voice payments
Going beyond engagement with personalised banking systems
Enabling banks and FIs the opportunity to deliver next-gen smart payments
Competing with the “bigtechs” through creation of voice-enabled digital assistants
Empowering conversations with APIs
Placing KYC authentication at the forefront of voice banking
14:40
Conference pass
PANEL: AI EMPOWERED AUTOMATION: HYPE OR SEISMIC INDUSTRY IMPACT?Banking Innovation
Delivering a major industry change with chatbots, advanced machine learning and deep learning
Extracting relevant information from unstructured data with AI technology
Disappearing payments into the broader transactional experience
Integrating payments into automated machines acting on the consumers behalf
14:40
Conference pass
GOING DIGITAL WITH PAPERLESS IDENTITY AUTHENTICATIONSeamless ID
Capturing the tech savvy population with multifactor biometric platforms
Developing a 360 view of the individual with behavioural analytics
Combining biometrics, blockchain and AI for the millennial traveller
Overcoming threats of identity fraud with trackable identities on a shared system
Optimising traveller throughputs at ABC gates
Optimising man and machine authentication with reliable black box ID
14:40
Conference pass
AI: REVITALISING AND AUTOMATING EMAIL MARKETINGEcommerce
Gaining insight into your customer’s insights and needs to deliver customised experiences
Performing more robust testing
Identifying trends in real time with machine learning: subject lines, email content, send times, frequencies, calls to action
Driving click and conversation rates in real time
Accelerating emails with chatbots for high-quality conversation
Understanding the general data protection regulation (GDPR) and the impacts to your marketing strategy
14:40
Conference pass
CREATING THE FUTURE SHOPPING EXPERIENCE, TODAY, WITH ADVANCED PERSONALISATIONRetail
Combining tech powered personalisation with human interaction to create great CX
Understanding the personalisation disconnect: targeting your strategy to meet customer expectations
Evaluating missed chances to engage with your customers, reduce shrink and improve sales
Identifying specific customer segments with location intelligence and spatial analytics
Tailoring stores, websites and merchandise to the expectations of well-defined customer segments
14:50
Conference pass
FROM FLYING MONEY TO BLOCKCHAIN: THE TURNING POINTPayments
Speeding and simplifying X-border transactions through AI and blockchain technology
Tracing payments in real time on a distributed ledger
Role of distributed ledgers and cryptocurrencies: what does the future hold?
Driving commerce globally with blockchain powered instant X-border payments
Supporting SMEs with efficient and cheap global payment systems Reserved for sponsor
14:50
Conference pass
SUPTECH: GOING BEYOND REGTECHFintech
Revolutionising regulatory watchdogs with supervisory technology
Digitising data, operational procedures and automating regulatory process
Revolutionising the regulatory watchdogs with proactive and automatic notifications
Preventing noncompliance and responding to violations in a matter of minutes
Utilising AI, blockchain, data analytics, and machine learning to overcome previous compliance breachesReserved for sponsor
14:50
Conference pass
BACK END TO FRONT END DIGITAL TRANSFORMATION & AUTOMATIONBanking Innovation
Substituting humans for machines for routine, codifiable tasks
Allowing employees to instead perform problem solving, adaptable and creative tasks
Opening systems and reworking IT architecture for the automatic era
Digitising workflows through automation of processing
Focusing on the consumer with your IT infrastructure, rather than existing system capabilitiesReserved for sponsor
14:50
Conference pass
TRANSFORMING DIGITAL ID WITH BIOMETRICSSeamless ID
Moving to the third stage of authentication with biometric
Overcoming the probabilistic measurement concerns with fingerprint and facial recognition
Layering digital ID alongside biometric technology for a powerful combination
Utilising biometrics in the e-city e.g. workplace, national cards, insurance, travel
Using cryptographically backed integration with biometric authentication
Combining collaboration, identity assurance and biometrics to end paper IDs
Implementing biometric smart cards for a unique link between owner and ID cardReserved for sponsor
15:00
Conference pass
PANEL: P2P: “THE NEXT SHINY OBJECT” IN MOBILE BANKINGPayments
Transforming systems for the increased spending power of millennials
One step ahead: creating innovative solutions that consumers aren’t yet aware they need
Multiplying customer engagement through real time P2P/social offers
Monetising P2P payments through social networks
Exploring the contributing factors of the sharing economy
15:00
Conference pass
PANEL: RETHINKING THE LENDING AND CREDIT VALUE CHAINFintech
Exploring the new ecosystem
Collaborating or competing with fintechs and bigtechs?
Discovering hybrid lending models to capitalise on the SME market
Playing to your strengths: scrutinising the incumbents and fintechs
Utilising the banks liquidity with balance sheet lending
Combining the banks scalability, firepower and reputation with fintech innovation
15:00
Conference pass
PANEL PLANET OF THE APIS: RESHAPING THE FUTURE OF PAYMENTSBanking Innovation
Distributing digitally innovative services for customers
Encouraging partnerships through open APIs
Collaborating with fintechs to promote customised apps
Overcoming regulatory and cybersecurity concerns with open APIs
APIs becoming mandatory? PSD2 in Europe
Enabling mega-wallet functionality owned by the many, not the few
15:00
Conference pass
PANEL: CREATING A NEW FUTURE FOR DIGITAL IDENTITY: BLOCKCHAIN TO THE RESCUESeamless ID
Protecting digital identity from DDoS and networks hacks with blockchain
Collecting information on the ledger and removing the need for inefficient credentials
Replacing paper with a single key, on an immutable ledger ready for vision 2020/2021
Encrypting data to authenticate in real time
Disrupting government services
Revamping issuing, usability and mobile applications
15:00
Conference pass
CREATING FULLY INTEGRATED AND DYNAMIC DIGITAL ADVERTISING CAMPAIGNSEcommerce
Building connected and contextual digital adverts with audience targeting
Integrating augmented reality to be used as suggestions and FYI-styled messages
Aligning brand strategy and agency solutions at every stage of the journey
Ensuring your multi-channel messaging strategy is up to scratch
Upping your cross-channel game to net more customers and more revenue
Is ad blocking an immovable object?
Messenger ads: case study
15:00
Conference pass
DRIVING CLICK & COLLECT PROFITABILITYHome Delivery
Giving consumers a reason to visit the store: capitalising on impulse purchases
Staying competitive: enabling customers to shop their preferred way
Increasing convenience: no delivery, no tracking, no waiting
Leveraging your existing store network to fulfil from stores
Serving an omnichannel consumer with in-store pick up, ship-to-store and same day delivery
Apr 1015:05
Conference pass
NAVIGATING THE BALANCE BETWEEN PROFIT AND RETAIL CXRetail
Reinventing to meet the demands and expectations of their customers v’s the cost at hand
Staying relevant by asking customers what they want
Building intelligent customer feedback strategies
Utilising tech advancements to gather reliable data and business insights
Making feedback an integral part of your CX plan: capitalise on comprehensive data collection
Understanding the bottom line: positive customer experiences drive sales
15:20
Conference pass
PANEL: MAKING MONEY SOCIAL: BANKING IN THE PALM OF YOUR HANDSPayments
Placing the purchasing power back in the hands of the consumer
Engaging with customers on a social platform and creating intimacy
Integrating payment platforms with social media
Overcoming the worries of data and privacy
Bridging the gap from banks to social media and beyond
15:20
Conference pass
REDEFINING BANKS WITH APISBanking Innovation
Enhancing data driven internal and external services through open APIs
Taking the initiative to provide greater choice to consumers
Playing to your strengths in the new, unstructured, banking value chain
Overcoming the shifting consumer, regulatory and technology landscape
Accelerating consumer choice with traditional service unbundling
Designing services in an API ecosystem
15:20
Conference pass
QUANTIFIED SELF: CREATING SELF-SOVEREIGN IDENTITYSeamless ID
Pushing digital credentials to a personal cloud storage with identity hubs
Empowering individuals access to official documentation
Becoming your own record keeper with blockchain technology
Moving forward with digital ID to purchasing goods and services
Consumer control: allowing consumers the choice of what companies use to identify
15:20
Conference pass
REMARKETING: THE ENGINE OF LEAD GENERATIONEcommerce
Understanding the evolution of app remarketing and mobile measurement partners
Creating powerful and effective personalised adverts with dynamic retargeting
Successfully using visual analytics to optimise your retargeting strategy
Reassessing your return on advertising spend to protect your prospects
Reducing basket abandonment with enticing retargeted offersEnquire now to sponsor
15:20
Conference pass
MARRYING THE ONLINE AND OFFLINE EXPERIENCE, IN THE STORERetail
Capitalising on the average shopper’s preference for social and experimental experiences
ROPO (research online, purchase offline): your most important multichannel digital marketing report
Integrating data from all sources to give your brand a head start
Knowing how to ‘sell a story’ instore
Leveraging mobile strategies instore: push notifications, loyalty offers, app integration, AR and more
Differentiating your service, rewarding loyal customers and building a more sustainable businessEnquire now to sponsor
15:20
Conference pass
PROVIDING THE LAST MILE SERVICE OF THE FUTUREHome Delivery
Increasing customer engagement with seamless delivery and meeting the standards of tomorrow
Providing customer’s growing expectations of high speed, same-day delivery
Thinking beyond home delivery: using delivery as an effective retention tool
Understanding how the shared economy will affect last mile delivery?
Apr 1015:30
Conference pass
PANEL: REINVIGORATING ECOMMERCE PAYMENTSEcommerce
Eliminating cash on delivery risks for a smoother process by offering viable payment options
Understanding and offering the payment solutions your millennial customers wish to use
Integrating Apple Pay, Samsung Pay and Android Pay into your omnichannel payments platform
Rolling out one-click payments to streamline check out processes; an Amazon Pay case study
Minimising registration forms to improve conversation rates
Streamlining your loyalty process and including it in the payments process
Accepting cryptocurrencies – a necessity?
15:30
Conference pass
PANEL: MERCHANDISING 3.0: TAKING ADVANTAGE OF ANALYTICS TOOLSRetail
Measuring the profit impact of promotions
Aligning product availability with marketing exposure; knowing the demand with real time analytics
Understanding customer profitability by segment
Matching customers with the right products using intelligent distribution
Protecting margin by knowing when another action is more profitable than a price reduction
Receiving alerts when there is a problem or major opportunity
15:30
Conference pass
COMMERCE WITHOUT BARRIERSHome Delivery
Offering the same level of convenience and value customers expect with intra-country delivery
Taking advantage of rapidly growing internet connectivity to reach an untapped consumer base
Making “try & buy” and other consumer wishes a reality across borders
Ensuring your forward and reverse supply-chain operations make cross-border commerce a profitable move
15:40
Conference pass
INTERFACES OF THE FUTURE: CHATBOTS AND CONVERSATIONAL COMMERCEPayments
Establishing greater customer intimacy with voice based assistants
Overcoming the hurdles with chatbot commerce
Onboarding customers and increasing monetisation seamlessly
Accelerating commerce whilst reducing payment fees
Partnering with leading tech companies for consumer convenience
15:40
Conference pass
SME CREDIT: WHERE TO NEXT?Fintech
Is there a fintech and bank discourse in the SME place?
Changing the traditional thinking behind SME lending with hybrid banking models
Reaching the undeserved in emerging and developed markets with SME credit
Leveraging solutions to serve new consumer groups
Capturing a new market segment with SME lending and credit
15:40
Conference pass
THE FINTECH EDGE: CREDIT AND LENDING INNOVATIONFintech
Utilising the natural attributes of a fintech to win market share; lean, agile, innovative, flexible
Building automatic, analytical and innovative platforms from scratch
Securing market opportunities with unique offers
Combining traditional methods of approval with cash flows, social media and non-financial data
Constructing a panorama of an individual’s creditworthiness
15:40
Conference pass
OPEN APIS: REINVENTING THE FUTURE OF FINTECHBanking Innovation
Accelerating innovation and generating app and software ecosystems
Automating services to allow others to integrate
Successfully navigating through a rapidly emerging digital ecosystem
Transforming products into platforms
Triggers everywhere: delivering cross app interoperability to ensure seamless experiences
15:40
Conference pass
MAKING SUCCESS OF EIDS ACROSS THE SMART CITYSeamless ID
Refinancing the digital ID to support smart city initiatives
Discovering the case studies e.g. Nigeria eID payment function
Utilising digital identity cards for additional services
Widening the scope of digital ID to overcome the challengeso Long registration and wait timeso High turnover of staffo Low customer satisfaction and revenueo High overheads
15:40
Conference pass
CAPITALISING ON CROSS-BORDER CONSUMERSHome Delivery
Tracking fast-growing cross border shopping habits
Aligning mobile optimisation with an increasingly global consumer base
Driving security and convenience through your choice of payment options
Considering seller protection as well as buyer protection when trading internationally
15:50
Conference pass
FINTECH TO TECHFIN: THE FUTURE P2P ECOSYSTEMPayments
Launching a P2P platform within banks
Combining fintech strategy with innovative banking platforms
Discovering the new threat of Techfin within the industry
Empire building in the digital age
Becoming the new global online behemoth
Identifying the role of primary financial institutions in the hyper-competitive industryReserved for sponsor
15:50
Conference pass
REINVENTING LENDING AT CHECKOUT FOR MILLENNIALSFintech
Changing digital commerce with checkout and POS lending
Partnering with merchants and card companies alike to offer transaction-based lending
Alleviating consumer cashflow concerns with checkout lending
Moving from B2C to B2B through automated risk scoring
Incentivising bigger purchases through generous financial offers and payment plansReserved for sponsor
15:50
Conference pass
API SECURITY IN THE DIGITAL AGEBanking Innovation
Rethinking security with the influx of open and shared data
Security driven design: security technology across all interfaces
Validating API parameters even in an open ecosystem
Utilising AI and machine learning to detect specific threats on the API
Collaborating to overcome parameter, identity and man-in-the-middle API attacks
Reaping the rewards of the digital era with effective and efficient API securityReserved for sponsor
15:50
Conference pass
IDENTITY MATTERS: BEYOND PASSWORDS FOR EMPLOYEESSeamless ID
Developing cross device digital ID verification
Removing the expensive and time-consuming nature of passwords across the company
Overcoming the threat of fraud with multi-factor authentication process with biometrics
Capturing digital behaviour for secure and seamless authentication
From onboarding to retirement: utilising digital ID throughout an employee’s journey
Establishing “identity” across the entire business
Accessing background checks, employee qualifications and experience through digital record keeping e.g. blockchain
Collaborating across the smart city to integrate information seamlessly
Creating a mutual convenience with a decentralised employee management systemReserved for sponsor
15:50
Conference pass
THE FUTURE OF MERCHANDISING: LIMITED IN-STORE MERCHANDISE?Retail
Redefining what it means to have a physical store location
Offering sampling opportunities, in-store experiences and same day order pickup to create a more immersive experience
Forging a more emotional connection between consumer and brand
Using audio and visual cues to replicate the multisensory nature of physical merchandise in a show room type setting
Analysing the success of real world case studies
15:50
Conference pass
ANTICIPATING THE EVOLUTION OF AUTOMATED WAREHOUSINGHome Delivery
Presenting a business case for complete DC automation
Developing an efficient strategic supply networking model for DC locations
Considering capacity planning as key
Investing in the right tech (ASRS, GTP tech, predictive analytics, shuttle systems etc.)
Decreasing reliance on manual labour, reducing picking errors and improving efficiencies
Calculating automation ROI: case study
16:10
Conference pass
CYBERSECURITY: REINFORCING CUSTOMER CONFIDENCEEcommerce
Strengthening cybersecurity to boost customer loyalty and trust
Continuously evolving your security network to face advancing threats
Eradicating data breaches and security vulnerabilities with comprehensive risk management focus
Verifying quickly, accurately and seamlessly with everyday activities
16:10
Conference pass
TAKING PRODUCT DISCOVERY INSTORE WITH ADVANCED TECHRetail
Webrooming: driving online shoppers into the store
VR: transporting shoppers into various scenarios so as to better showcase the products and push for sale
AR: provides the best kind of show-and-tell experience that transcends any in-store sales pitch
Driving more interactions with retail apps that have an instore-mode
16:30
Conference pass
3RD ANNUAL SEAMLESS PITCH-OFF SPONSORED BY OMA EMIRATES-SOLUTION GULFKeynotes
Calling all fintechs from around the world…Fintechs from around the world will have three minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three-minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise the finance industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of expertsThe winner of the Pitch Off will receive a cheque of $5000 and all finalists have the potential to receive over $500,000 in investment courtesy of OMA Emirates.
16:30
Conference pass
THE ANATOMY OF A PERFECT CHECKOUT PAGEEcommerce
Actionable steps to win trust and more sales
Reinforcing the benefits to buy with you throughout the checkout process
Providing cart management options at checkout
Instilling a progress indicator
Ensuring the “simple” process are in place: optimised fields, autofill and vertical alignment
16:30
Conference pass
CAPITALISING ON THE POWER OF VISUAL MERCHANDISINGRetail
Reimagining merchandising as customer expectations and data availability grow at an exponential rate
Creating aesthetically pleasing designs that encourage interaction and increase foot traffic
Optimising the store for social media interaction: ‘instagramable’ displays and spaces
Utilising strategic retail lighting to drive unplanned purchases
Designing with a minimalistic approach: prioritising function and using neutral tones
Planning, measuring and implementing merchandising initiativesEnquire now to sponsor
16:30
Conference pass
DRIVING EFFICIENCY WITH THE ‘FUTURE’ WAREHOUSEHome Delivery
Empowering shipping speed, efficiency and pricing by leveraging technology and software from the outset
Using software as a key driver for logistics automation
National expansion: understanding the infrastructure, volume and network requirements for expansion
How urban fulfillment centers will help enable an efficient distribution model for retailersEnquire now to sponsor
17:00
Conference pass
KEYNOTE INTERVIEW: PERSONALISATION AND RECOMMENDATIONS: THE ENGINE OF COMMERCEKeynotes
Driving data-driven ecommerce offering curated product discovery and 24/7 recommendations
Realising main target demographics and proactively engaging with them
Deepening brand connections and motivating product interest
Connecting with the local retail community to continuously grow product assortment
Moving into grocery ecommerce
17:25
Conference pass
KEYNOTE INTERVIEW FEATURE INTERVIEW: TAKING ECOMMERCE ONE STEP FURTHERKeynotes
Taking perspective on the current luxury ecommerce market
Uncovering the Middle East’s unique market positing and the opportunities v challenges that lie within
How appealing is the market to new entrants?
Understanding where traditional brick v mortar fits in
Case study: farfetch’s journey so far
19:00
Conference pass
SEAMLESS AWARDS 2019Keynotes
The annual tech awards for the finance, retail and ecommerce industries.The Seamless Awards identify and reward those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence and who will be the future stars of the industry.The Seamless Awards is a prestigious evening event to be held in a 5* hotel in the heart of downtown Dubai and attended by banks, fintechs, retailers, retailers and governments from across the region.