Infobip is a global cloud communications technology company that provides platforms and tools enabling businesses to interact with customers through multiple digital communication channels. The company operates through its website, infobip.com, where organizations can access solutions for messaging, customer engagement, authentication, and contact center management. Infobip focuses on helping businesses create connected customer experiences across the entire customer journey, from marketing and onboarding to support and retention.
The company was founded in 2006 in Vodnjan, Croatia, by entrepreneurs Silvio Kutić, Roberto Kutić, and Izabel Jelenić. What began as a small startup quickly developed into one of the most successful technology companies in Southeast Europe. Over the years, Infobip expanded internationally and established offices across six continents, serving clients in more than 190 countries.
Infobip provides a Communications Platform as a Service (CPaaS), which allows businesses to integrate communication features directly into their applications and systems. Through this platform, companies can send and receive messages using SMS, email, voice, and popular messaging applications such as WhatsApp, Viber, and other chat platforms. These technologies allow organizations to maintain direct and efficient communication with their customers through the channels people use most frequently.
In addition to messaging solutions, Infobip offers tools for customer engagement, identity verification, two-factor authentication, and omnichannel communication management. Businesses use these tools to build automated customer journeys, improve security, and provide personalized communication experiences. The platform is designed to handle large volumes of global communication and can reach billions of connected devices worldwide.
The company works with a wide range of industries including banking, telecommunications, e-commerce, travel, retail, and technology. Many global brands rely on Infobip’s communication infrastructure to deliver notifications, security messages, marketing campaigns, and customer support interactions.
Today, Infobip is considered one of the leading global providers of cloud communication technologies. With thousands of employees and a worldwide presence, the company continues to develop innovative communication solutions that help organizations build stronger digital relationships with their customers.
