About Phil Western
I am a client-centric, progressive senior executive with highly developed leadership skills and extensive experience in strategic planning and people and client relationship management across both public and private sectors.
I am accomplished in leading multifaceted projects and strategic initiatives, including initiatives involving the development and implementation of cultural and organisational change.
I am an advocate for service excellence and place significant emphasis on employee empowerment. I see it of critical importance to create and sustain organisational environments with a focus on the customer, and the provision of commercially viable solutions that are aligned with best practice principles and deliver a high level of customer engagement.
My stakeholder engagement and management expertise is highly developed and I am skilled in forming and maintaining productive partnerships and alliances with key industry participants. I have a sound understanding of Government relations, and am knowledgeable in risk management, governance and a broad range of regulations and legislative frameworks.
My recent achievements include:
● Facilitation of the growth of Government services, clients and product and service offerings for Opteon Property Group.
● Facilitated an organisation-wide cultural shift to focus on commercial long-term viability and a high level of customer engagement.
As NSW Valuer General:
● I developed and implemented a customer-centric philosophy and culture across client service delivery channels resulting in the rate of 86% of the approximate 36,000 customer calls per annum resolved at first contact.
● Designed and implemented an improved customer communications strategy which resulted in an approximate 75% reduction in customer appeals and more efficient allocation of resources.
● Implemented a Management Assurance Framework that recognises key business risks and develops appropriate risk mitigation strategies.
Education
Experience
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Opteon Property Group
- Head of Government Services (Australia and New Zealand )
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Opteon Property Group
- National Government and Asset Services Manager
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Opteon Property Group
- Head of Government Services
- See 3 more
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Quotable Value Rating (QV) New Zealand and QV Rating Australia
- General Manager
- Australia and New Zealand
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NSW Office of Finance & Services, Land and Property Information
- See less
