Ben Malpass

Personal Statement: I am a career concierge who believes in leading by example and strives to achieve exceptional results. I have always worked very hard at building a team environment and at creating excellent relations with my guests as well as other departments of the hotel. I have achieved 95% plus in Guest Satisfaction Surveys in consecutive years and continue to contribute heavily to the success of my hotel. Specialties: communication skills, contract management, database administration, management, recruiting, stress management, openings, contacts, media and public relations