MENA Conversational AI Summit

DAY 1 | 14th MARCH 2023, TUESDAY

08:00 - 09:00
REGISTRATION & WELCOME COFFEE
09:00 - 09:10
OPENING NOTE BY THE CHAIRPERSON
09:10 - 09:30
THE FUTURE OF CONVERSATIONAL AI – GOVERNMENT’S FUTURISTIC AI BLUEPRINT
What is the future of conversational AI in the Middle East?
The role of AI and applications of conversational AI in the region
How does the government empower enterprises for a better AI adoption
09:30 - 09:50
HUMANS & AI 24x7 – ADVANCED CUSTOMER SERVICE WITH ADVANCED CONTACT CENTERS
Enhancing productivity with robots, AI & minimal human intervention
How do effective call, agent & customer analytics helps an enterprise to serve better
Why is building an AI-powered intelligent contact center a necessity
09:50 - 10:20
FIRESIDE CHAT: REVOLUTIONIZING METAVERSE WITH CONVERSATIONAL AI & BLOCKCHAIN
Conversational AI is a necessity for the third world communications
How blockchain development applications are recreating the metaverse
What is WEB 3.0? What to expect from Web3.0
10:20 - 10:40
OMNICHANNEL AI – MULTIPLE TOUCHPOINTS FOR A BETTER CUSTOMER EXPERIENCE
How do API integrations help omnichannel communicate better
Why are customer-centric omnichannel applications a necessity for a seamless experience.
How omnichannel delivers an equal experience with multiple touchpoints
10:40 - 11:30
PANEL DISCUSSION: CONVERSATIONAL AI OF TODAY - CREATING A SEAMLESS BANKING EXPERIENCE FOR A BETTER TOMORROW
What is the future of Conversational banking
How does Conversational AI provide a hyper-personalized experience
AI-powered chatbots providing a real-time customer analytics
11:30 - 12:00
NETWORKING BREAK
12:00 - 12:20
OPTIMIZING INTELLIGENCE & AUTOMATION: CREATING AN AUTOMATED CUSTOMER EXPERIENCE
Automation allows personalized Customer experience
RPA + AI-Powered Chatbots integration, delegating conversations to chatbots
Innovating Customer service with OCR, Voice Chatbots & RPA
12:20 - 13:10
PANEL DISCUSSION: THE NEXT GEN AI - TRENDS TRANFORMATION AND OPPORTUNITIES
What is the conversational AI market today and what are the current trends?
Leveraging AI powered personal Assistant for a better employee experience.
Business process innovation with Conversational AI.
13:10 - 13:30
CREATING IMMERSIVE CONVERSATIONS WITH AUGMENTED REALITY, VOICE & VIRTUAL REALITY
Does the future belong to the amalgamation of virtual assistants with IoT?
Augmented Reality provides a personalized experience to customers
Voice AI has become an integral part of conversations & contact centers
13:30 - 13:50
THE EVERY DAY AI - RESHAPING SOCIAL MEDIA CONVERSATIONS WITH CONVERSATIONAL AI
WhatsApp conversation is the best way to interact in today’s digital world
Increased accessibility with social media engagement
Emojis, Images & behavioral analytics are an eminent part of social media AI
13:50 - 14:40
PANEL DISCUSSION: CONVERSATIONAL COMMERCE – REINVENTING INTERACTIONS IN RETAIL & E-COMMERCE
Virtual shopping assistants are made easy & automated to enhance the experience
How Conversational AI Bridges the Gap for Retail Customers
End-to-end buying & selling experience automated with AI on E-Commerce Platforms
14:40 - 15:00
CONVERSATIONAL ANALYTICS & NLP – THE NEW LANGUAGE FOR THE NEXT-GEN
Reducing costs with AI & NLP powered automation
How are voice bots the most effective next-gen customer engagement medium
Conversational Analytics provides a unified experience in different channels
15:00 - 15:05
CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE
15:05 - 16:05
NETWORKING LUNCHEON

DAY 2 | 15th MARCH 2023, WEDNESDAY

REGISTRATION & WELCOME COFFEE
09:00 - 09:10
OPENING NOTE BY THE CHAIRPERSON
09:10 - 09:30
AI INNOVATIONS IN REAL ESTATE - THE REAL CONVERSATIONAL INTELLIGENCE
Conversational AI enhances and expedites the buying and selling experiences of the properties.
Automated bots and contact centers providing 24/7 customer support and availability.
AR and VR AI Solutions can now arrange a mixed reality appointment without visiting the property
09:30 - 09:50
AI & PREDICTIVE DATA ANALYTICS – ONE STEP AHEAD OF THE CUSTOMER
Achieving data insights that reduce costs with Business Intelligence & APIs
Understanding customers’ intent & behavior with AI and interacting efficiently
Why is the future of BI conversational intelligence
09:50- 10:20
FIRESIDE CHAT: TELCO TOMORROW – EFFECTIVE COMMUNICATIONS WITH INNOVATIVE CONVERSATIONAL AI
Creating engaging experiences with omnichannel for a seamless service
Smooth customer onboarding & quick customer query resolution with AI-powered chatbots
Transforming the customer experience with voice & digital innovations
10:20 - 10:40
UNINTERRUPTED CONVERSATIONS WITH API’s & CRM INTEGRATIONS
Increasing Customer retention and revenue with efficient API integrations
API integrations & achieve compliance, Security & quality of interactions
AI-Powered CRM platforms & data integrations in conversational AI
10:40 - 11:30
PANEL DISCUSSION: HOW CONVERSATIONAL AI IS TRANSFORMING THE HEALTHCARE INDUSTRY
How can conversational AI support patients & what are the benefits
Challenges facing the use of AI in patient support what is the future outlook
How can MedTech & Conversational AI work together to enhance the healthcare experience
11:30 - 12:00
NETWORKING BREAK
12:00 - 12:20
TRANSFORMATION OF AI – A MULTICHANNEL APPROACH!
How do chatbots make a multichannel strategy possible
Continuous customer journey the main intent of a conversational bot
Know your customer better with multichannel data analytics
12:20 - 13:10
PANEL DISCUSSION: THE FUTURE OF CUSTOMER EXPERIENCE WITH CONVERSATIONAL AI & CHATBOTS
AI-powered virtual assistant & the future of work
Redefining OLD vs NEW models of conversational AI
Sentiment Analysis – Providing a human-like personalized customer service
13:10 - 13:30
IMPACT OF CONVERSATIONAL AI ON EFFECTIVE KYC & CUSTOMER ONBOARDING
Reducing customer onboarding time with automated KYC
Advanced KYC & AI innovations result in an effective AML strategy
Ensuring A seamless customer journey from inquiry – transaction – after-sales services
13:30 - 13:50
HOW IS CLOUD CONVERSATIONAL AI RECREATING THE BOT COMMUNICATIONS
Enhancing a secure & data-driven customer journey with cloud-based conversational AI
How is Cloud AI a perfect one-stop solution for powerful customer engagement, analytics & contact center management
Ensuring Seamless experiences across devices & platforms
13:50 - 14:40
PANEL DISCUSSION - REIMAGINING TRAVEL & TOURISM WITH CONVERSATIONAL AI
Creating a user-friendly platform with API integrations
24x7 personalized services & availability of the AI-powered bots helps customers to ensure a happy journey
Higher business opportunities with higher business intelligence & automation
14:40 - 15:00
AI & ML NEXT – THE ROLE OF AI-POWERED AUTOMATION FOR AN ELEVATED EMPLOYEE EXPERIENCE
How can employees’ productivity be enhanced with Ai powered personal assistants
Leveraging ML to Automate repetitive tasks, save time & minimize unproductive hours
Data analytics and sentiment tracking of the employees for boosting productivity
15:00 - 15:05
CLOSING REMARKS BY THE CHAIRPERSON AND END OF SUMMIT PROGRAM
15:05 - 16:05
NETWORKING LUNCHEON