Security
Passwords are not stored (hashes are stored).
All sensitive user data is AES 256 encrypted before being inserted into the database for safe keeping.
As a preventative measure, CloudFlare protection is used to defend against DDoS (Denial of Service) attacks which may occur.
For a more secure customer authentication login, 2FA with Google Authenticator is offered.
Tokens are secured with an offline multi-signature wallet / vault system for asset protection.
For all Customers residing in any EU member state, the exchange platform is fully GDPR Compliant.
High Performance Trading
The exchange platform is developed in the GoLang (Google language) programming language, that provides many advantages over C, C++, Java, C# and Ruby such as it compiles easily into many operating systems, helps to make concurrency more efficient, makes for a more accurate, faster, and cleaner coding environment.
The GoLang machine language is extremely fast, and capable of processing millions of transactions per second with a 40 nanosecond latency.
Multiple years of extensive R&D (Research and Development) were invested into creating this exchange platform.
Anti-Market Manipulation
The exchange platform's real-time market surveillance, supervision, and compliance system monitors for suspicious trading activity such as abnormally large trades, pass-through trades, wash trades, spoofing, layering, stuffing, hammering, and momentum ignition.
The Market Surveillance & Risk Management Solution also provides analytics which meet ESMA MiFID II and other post-trade reporting. It conforms to the EU Market Abuse Regulation (MAR), US Dodd-Frank SEC regulation, and other international regulatory frameworks.
24/7 live support
We will have 24 hour live chat support that will help with any issue big or small that may need immediate attention any time of day. With the presence of a live chat feature, customer satisfaction levels raise dramatically. When live support chat is used, it helps customer retention. Phone and Email are currently the lowest rated customer service touch points.
Our support service will use ZenDesk ticketing system for tracking all support issues, help with creating a knowledge database and also for taking care of non-urgent issues.
