Firstsource Solutions Limited is a global business process management (BPM) company headquartered in Mumbai, India. Established in 2001 as ICICI InfoTech Upstream Ltd, it was later rebranded to Firstsource in 2006. The company is part of the RP-Sanjiv Goenka Group and is publicly listed on the Bombay Stock Exchange and National Stock Exchange of India.
Global Presence
Firstsource operates delivery centers across 10 countries, including India, the United States, the United Kingdom, the Philippines, Mexico, South Africa, Australia, New Zealand, Romania, and Turkey. The company serves over 200 clients, including 19 Fortune 500 companies and 3 FTSE 100 companies.
Industry Expertise
Firstsource specializes in providing BPM services across various industries:
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Healthcare: Financial assistance screening, patient engagement, and revenue cycle management.
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Banking and Financial Services: Collections, fraud prevention, and customer support.
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Communications, Media, and Technology: Customer experience management and IT services.
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Retail and EdTech: Digital platforms and analytics solutions.
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Utilities and Public Sector: Back-office operations and customer service solutions.
Services and Solutions
Firstsource offers a wide range of services, including:
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Customer Experience Management: Enhancing interactions via voice, chat, messaging, email, and social media.
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Back-Office Operations: Streamlining processes to improve efficiency and reduce costs.
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Digital Platforms and Technologies: Implementing AI, cloud, and data analytics to drive digital transformation.
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IT Services and Solutions: Providing technology solutions to support business operations.
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Trust and Safety: Ensuring compliance and security in digital interactions.
Financial Performance
In fiscal year 2024, Firstsource reported revenues of INR 63.4 billion (approximately $765 million).
Firstsource empowers organizations worldwide by delivering efficient, technology-driven, and compliant business process solutions across multiple industries.
