TechNOVA: Connected Customer

About TechNOVA: Connected Customer

The world around us is changing, with new technology helping to create more connectivity than ever before. With decision makers and senior leaders across financial services, utilities, retail, travel, hospitality, transport, technology and more, TechNOVA: Connected Customer is the event to attend to discuss, learn and explore the future of customer connectivity.

Featuring independent topic stages on FutureTech, CX Leaders, Modern Marketing & Data Deep Dive, we’re giving you the chance to look at the connected customer from all angles – what technology they use, why they expect the next level of experience, how to market to them and why their data underpins the change.

Why attend?

• Hear a keynote opening address from the Planning Director of Facebook
• Learn what the future of the customer relationship from leaders like Barclays, TUI Travel and LV=
• Engage with in-depth case studies from companies such as ITV and Hertz
• Experience the future in our FutureTech stage focussing on game-changing tech such as AI, connected homes, virtual reality, IoT, voice technology and blockchain
• Perfect your technique with our CX Leaders stage looking at brand reputation management, personalisation, user experience design, contact centres and customer journeys across multiple channels
• Take the next step with our Modern Marketing & Data Deep Dive stage exploring personalised marketing, insight and analytics, personal data, programmatic strategy and the future of content
• Take advantage of over eight hours of networking across two days, including a drinks reception at the end of the first day, to cross-fertilise ideas with leaders in multiple sectors