Digital Transformation in Insurance: Customer Engagement & Operational Agility

London , United Kingdom

About Digital Transformation in Insurance: Customer Engagement & Operational Agility

Digital Transformation in Insurance: Customer Engagement & Operational Agility 2020 will take place as scheduled on 5-6 May at The Chelsea Harbour Hotel.

The Digital Transformation in Insurance Conference will be returning to London for its 5th edition on May 5th and 6th, bringing together over 250 attendees from European insurers, insurtech, brokers and solution providers.

Through successful case studies, debates and innovative networking sessions, our attendees will explore how to utilize the latest technology to keep growing their business whilst developing strong partnerships with dynamic insurtechs. We'll bring together senior level executives from both customer facing functions as well as the operational heart of insurers who will leave the event with practical end-to-end solutions for enhancing the customer experience, operational agility and ultimately financial growth.

Spaces are limited at this event book today to guarantee your place

Features

250+ ATTENDEES
15+ EXHIBITORS
30+ SPEAKERS
52% ATTENDEES AT DIRECTOR+ LEVEL

Reasons to Attend

 

Speakers

MATT WINTLE
CIO,Admiral
STEVE JENKINS
Development Director,Chartered Insurance Institute
Yanna Winter
CIO, Head Of Generali UK IT And GC&C IT,Generali
DAVE PRIESTLEY
Chief Digital Officer,Vitality
Richard Beaven
Chief Operating Officer (COO),Brightside Group
SIMON CLAYDEN
COO Technology,AXA
View More (16)
BARTOSZ GOLBA
Head Of Insurance Research,GlobalData
SAMMY RUBIN
Founder & CEO,Yulife
Evangelos Avramakis
Head Of Digital Ecosystems R&D,Swiss Re Institute
JOE LAPIERRE
Managing Director,ERGO Digital IT
Nikolai Hack
COO,Nucoro
ALISON MCLEAN
Head Of Behavioural Research, Swiss Re Institute,Swiss Re
JEREMY TROTT
Head Of Claims Operations,Allianz Insurance
ALINA JIPA
Head Of Analytics, Insight And Reporting,RSA
CHRIS KAYE
Founder And CEO,MeetSherpa.Com
ED GAZE
Head,Lloyd’s Lab
JOHN ROWLANDS
Head Of Insurance,Flock
MATTHEW CHURCHILL
Head Of Futures,Hiscox
PAUL MIDDLE
Propositions Development Director,RSA
Nikolai Hack
COO,Nucoro
Jodi Cartwright
Managing Director,Coverly
Stuart Ravens
Chief Analyst, Tech Thematic Research,GlobalData

Agenda

8:00 am Pick Up Schedules and Visit the Exhibition
8:30 am Chair’s remarks: Welcome to the Customer Engagement Stage
8:40 am Opening Overview - Professionalism in a Digital Age
9:00 am Unchain Growth by Automating Legacy Processes
9:30 am Pioneering AI and machine learning technologies to personalise policies, pricing and marketing
10:00 am Available for Sponsorship
10:30 am Morning Refreshments
11:00 am Panel Discussion: How insurers can profit and adapt to changing customer expectations with an ecosystems approach
12:00 pm Driving the Digital Customer Experience
12:15 pm Direct Line Keynote: When Customer Management Meets Technological Revolution
12:45 pm Lunch and Networking
1:45 pm Fireside Chat: Capitalising on the SME opportunity
2:15 pm Case Study: Managing Insurance Claims in a Digital World
2:45 pm Allianz Keynote: The Power of Digital to Improve the Customer Claims Journey
3:15 pm Session Reserved for Call Miner
3:45 pm Afternoon Break and Visit the Exhibition
4:15 pm Reinventing insurance in an age of digital disruption
4:30 pm Winning in the Data Economy
4:45 pm Reverse Pitch
5:30 pm Chair’s Closing Remarks and End of Day One
5:30 pm Drinks Reception Available for Sponsorship

8:15 am Pick Up Schedules and Visit the Exhibition
8:45 am Chair’s Opening Remarks
9:00 am Speaker Hosted Roundtables & Solution Rooms
10:30 am Morning Refreshments and Visit the Exhibition
11:00 am Fireside Chat: The Broker of the Future11:30 am Available for Sponsorship
12:00 pm How behavioural economics coupled with big data can help insurers improve the digital sales process
12:30 pm Bringing Innovative Ideas to Life
12:45 pm Lunch Break and Visit the Exhibition
1:45 pm Insurtech Pitches
2:15 pm Discover Paperless Solutions for Business Transformation in Insurance
2:45 pm Admiral Keynote: The Competition for Talent to Maximize Returns on Investments in Digital Transformation
3:00 pm Leaders Panel: The Road to Digital Transformation Lessons Learned
3:45 pm Chairs Closing Remarks and End of Conference

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Start:
May 5, 2020, 8:00 AM , GMT (UTC +0)
End:
May 6, 2020, 5:00 PM , GMT (UTC +0)
Venue:
The Chelsea Harbour Hotel
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