The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.
More than ever, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information.
In a consumer-driven world, companies have the task to see things from the customer’s perspective. Customer experience is king and delivering an incredible experience through a bespoke, tailored, and relevant communication is everything. This leads to the fact that the collaboration of Marketing and IT becomes more and more important. MarTech, Marketing Automation, and AI are on their way and here to stay. Therefore, most of all Marketing Executives will need to wrap themselves around the customer lifecycle and blend the art of engagement, the science of data, and the power of technology to create digital ecosystems that connect at every touch point.
Nevertheless, the General Data Protection Regulation (GDPR) is in force from May 25, 2018, and brings new challenges for companies who deal with customers that are based in the EU. All business activities including personal data must comply with the GDPR. Not only consumer have extended rights, the definition of what is personal data and how it can be used is changed.
At the Consumer Identity World, you will learn how to satisfy your customers by Delivering highly personal, and very compelling experiences to smart mobile devices, smart systems, cars, utilities and more.
Consumer Identity & Access Management (CIAM) - The need to combine Identity & Access Management and Customer Relationship Management
Customer Journey & Customer Experience: Delivering the right value and information at the right time
MarTech – Marketing Automation is here to stay so get to know how to work with it
KYC – How to serve your customer with the right content at the right time
Artificial Intelligence – How Chatbots and Machine Learning change the way we work
GDPR is here now – are you compliant and what are the next steps?
Consent Life Cycle Management - every consumer must be able to control the access to his personal information
Privacy by Design - secure personal information in a strategic and user-friendly way
Consumer First - User-friendly login procedures while preventing your customers from fraud and cyber risks
Get the latest Market Overview of CIAM Solutions and their Maturity Level
$3 000 000
$10 000 000
08:30-09:00Welcome Coffee & Networking
09:00-14:00Pre-Conference Workshop - The Emerging Cross Border Trust Services Market with LIGHTestOlamide Omolola, Security Researcher, Graz University of TechnologyRachelle Sellung, Senior Scientist, Fraunhofer IAO / University of Stuttgart IATDon Thibeau, Executive Director, OpenID Foundation
08:30-16:30Check-in & Registration
08:30-09:00Welcome Coffee & NetworkingRoom: Ballroom 2
09:00-09:20The Customer Journey - Steps Along the WayGraham Williamson, Director APAC / Senior Analyst, KuppingerColeRoom: Meeting Room 5
09:20-09:40A Sprint Through the Ecosystem: How Open Standards and Self-Certification are Helping Drive Open BankingDon Thibeau, Executive Director, OpenID FoundationRoom: Meeting Room 5
09:40-10:00How RegTech solutions can enhance Risk Management in the Digital AgeMona Zoet, Founder and CEO, RegPac RevolutionRoom: Meeting Room 5
10:00-10:30Coffee & NetworkingRoom: Ballroom 2
10:30-11:30Public Access - Customer Onboarding Done RightManaging Digital Identities, KYC & Identity Fraud with Anonymous Biometric AuthenticationHo Chang, CEO, BioID GmbHPanel: Blockchain, Identity and Privacy - How to Combine It?Didier Collin de Casaubon, CEO, Pikcio (formerly MatchUpBox)Mark Stephen Meadows, Founder & CEO, Botanic Technologies, Inc.Katherine Noall, CEO, Sphere IdentityRoom: Meeting Room 5
11:30-12:30How to Build a Loyal CustomerSaving loyalty programs from extinctionAdam Posner, CEO, The Point of LoyaltyPanel: What Consumers Want from CIAM?Christian Goy, Managing Director, Behavioral Science LabSagara Gunathunga, Director, WSO2Ravi Muthukrishnan, Product Security Architect, VisaRoom: Meeting Room 5
12:30-13:30Lunch BreakRoom: Ballroom 2
13:30-14:30CIAM & Customer AnalyticsAdopting BYOID to the Organizations with CIAM TechnologiesNaohiro Fujie, Deputy General Manager, Itochu Techno SolutionsIdentity Separation is so 2017 – Let’s Bring It TogetherDirk Wahlefeld, Product Manager, ITConceptsRoom: Meeting Room 5
14:30-15:30Customer Journey & User ExperienceDesigning for Reassurance: Use Journeys that Help Build TrustSebastian Mueller, Chief Operating Officer, MING LabsGDPR – Four Months in…and Now?Tim Maiorino, Head of Legal, HRSRoom: Meeting Room 5
15:30-16:00Coffee & NetworkingRoom: Ballroom 2
16:00-16:20Data Privacy — Who Actually Cares and Why?Christian Goy, Managing Director, Behavioral Science LabRoom: Meeting Room 5
16:20-16:40Microsoft B2C and the Ministry of Education – a “Joined-up Strategy” - (Unify tbd)Room: Meeting Room 5
16:40-17:00The AI Maturity Model for Customer ExperiencesNikos Acuna, Chief Visionary, SizmekRoom: Meeting Room 5
08:30-16:00 Check-in & Registration
08:30-09:00 Welcome Coffee & Networking Room: Ballroom 2
09:00-09:20 Managing Consumer Identities: A Digital Business Imperative Anmol Singh, Lead Analyst, KuppingerCole Room: Meeting Room 5
09:20-09:40 Balancing User Experience, Security and Privacy in SPA Applications Ravi Muthukrishnan, Product Security Architect, Visa Room: Meeting Room 5
09:40-10:00 tbd Nat Sakimura, Senior Researcher, Nomura Research Institute Room: Meeting Room 5
10:00-10:30 Coffee & Networking Room: Ballroom 2
10:30-11:30 The Future of CIAM, AI & Marketing Automation IoT erodes the Identity of the End User - nevertheless meet customers’ expectations Yael Widmann, Business Development, WidasConcepts The Mirror of Conversational AI Mark Stephen Meadows, Founder & CEO, Botanic Technologies, Inc. Room: Meeting Room 5
11:30-12:30 Identity, Customer Data & the Blockchain Bringing Opposing Sides Together: Using Blockchain-Based KYC to Improve Customer Experience and Compliance Simultaneously Didier Collin de Casaubon, CEO, Pikcio (formerly MatchUpBox) Identity for a Connected World Dr. Hans Lombardo, CMO, Blockpass IDN Room: Meeting Room 5
12:30-13:00 Start-Up & Future Trend Presentation Session 1 Session 2 Room: Meeting Room 5
13:00-14:00 Lunch Break Room: Ballroom 2