Consumer Identity World APAC 2018

About Consumer Identity World APAC 2018

The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way. 

More than ever, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information. 

In a consumer-driven world, companies have the task to see things from the customer’s perspective. Customer experience is king and delivering an incredible experience through a bespoke, tailored, and relevant communication is everything. This leads to the fact that the collaboration of Marketing and IT becomes more and more important. MarTech, Marketing Automation, and AI are on their way and here to stay. Therefore, most of all Marketing Executives will need to wrap themselves around the customer lifecycle and blend the art of engagement, the science of data, and the power of technology to create digital ecosystems that connect at every touch point.

Nevertheless, the General Data Protection Regulation (GDPR) is in force from May 25, 2018, and brings new challenges for companies who deal with customers that are based in the EU. All business activities including personal data must comply with the GDPR. Not only consumer have extended rights, the definition of what is personal data and how it can be used is changed.

At the Consumer Identity World, you will learn how to satisfy your customers by Delivering highly personal, and very compelling experiences to smart mobile devices, smart systems, cars, utilities and more.

Key Topics

Consumer Identity & Access Management (CIAM) - The need to combine Identity & Access Management and Customer Relationship Management

Customer Journey & Customer Experience: Delivering the right value and information at the right time

MarTech – Marketing Automation is here to stay so get to know how to work with it

KYC – How to serve your customer with the right content at the right time

Artificial Intelligence – How Chatbots and Machine Learning change the way we work

GDPR is here now – are you compliant and what are the next steps?

Consent Life Cycle Management - every consumer must be able to control the access to his personal information

Privacy by Design - secure personal information in a strategic and user-friendly way

Consumer First - User-friendly login procedures while preventing your customers from fraud and cyber risks

Get the latest Market Overview of CIAM Solutions and their Maturity Level

Speakers

1 ICOs

$10 000 000

Founder, CEO
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Ho Chang
CEO - BioID GmbH
Christian Goy
Managing Director - Behavioral Science Lab
Nikos Acuna
Chief Visionary - Sizmek
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Dr. Hans Lombardo
CMO - Blockpass IDN
Dirk Wahlefeld
Product Manager - ITConcepts
Olamide Omolola
Security Researcher - Graz University of Technology
Shane Day
Chief Technology Officer - UNIFY Solutions

Agenda

08:30-12:00
Workshop Check-in

08:30-09:00
Welcome Coffee & Networking

09:00-14:00
Pre-Conference Workshop - The Emerging Cross Border Trust Services Market with LIGHTest
Olamide Omolola, Security Researcher, Graz University of Technology
Rachelle Sellung, Senior Scientist, Fraunhofer IAO / University of Stuttgart IAT
Don Thibeau, Executive Director, OpenID Foundation

08:30-16:30
Check-in & Registration

08:30-09:00
Welcome Coffee & Networking
Room: Ballroom 2

09:00-09:20
The Customer Journey - Steps Along the Way
Graham Williamson, Director APAC / Senior Analyst, KuppingerCole
Room: Meeting Room 5

09:20-09:40
A Sprint Through the Ecosystem: How Open Standards and Self-Certification are Helping Drive Open Banking
Don Thibeau, Executive Director, OpenID Foundation
Room: Meeting Room 5

09:40-10:00
How RegTech solutions can enhance Risk Management in the Digital Age
Mona Zoet, Founder and CEO, RegPac Revolution
Room: Meeting Room 5

10:00-10:30
Coffee & Networking
Room: Ballroom 2

10:30-11:30
Public Access - Customer Onboarding Done Right
Managing Digital Identities, KYC & Identity Fraud with Anonymous Biometric Authentication
Ho Chang, CEO, BioID GmbH
Panel: Blockchain, Identity and Privacy - How to Combine It?
Didier Collin de Casaubon, CEO, Pikcio (formerly MatchUpBox)
Mark Stephen Meadows, Founder & CEO, Botanic Technologies, Inc.
Katherine Noall, CEO, Sphere Identity
Room: Meeting Room 5

11:30-12:30
How to Build a Loyal Customer
Saving loyalty programs from extinction
Adam Posner, CEO, The Point of Loyalty
Panel: What Consumers Want from CIAM?
Christian Goy, Managing Director, Behavioral Science Lab
Sagara Gunathunga, Director, WSO2
Ravi Muthukrishnan, Product Security Architect, Visa
Room: Meeting Room 5

12:30-13:30
Lunch Break
Room: Ballroom 2

13:30-14:30
CIAM & Customer Analytics
Adopting BYOID to the Organizations with CIAM Technologies
Naohiro Fujie, Deputy General Manager, Itochu Techno Solutions
Identity Separation is so 2017 – Let’s Bring It Together
Dirk Wahlefeld, Product Manager, ITConcepts
Room: Meeting Room 5

14:30-15:30
Customer Journey & User Experience
Designing for Reassurance: Use Journeys that Help Build Trust
Sebastian Mueller, Chief Operating Officer, MING Labs
GDPR – Four Months in…and Now?
Tim Maiorino, Head of Legal, HRS
Room: Meeting Room 5

15:30-16:00
Coffee & Networking
Room: Ballroom 2

16:00-16:20
Data Privacy — Who Actually Cares and Why?
Christian Goy, Managing Director, Behavioral Science Lab
Room: Meeting Room 5

16:20-16:40
Microsoft B2C and the Ministry of Education – a “Joined-up Strategy” - (Unify tbd)
Room: Meeting Room 5

16:40-17:00
The AI Maturity Model for Customer Experiences
Nikos Acuna, Chief Visionary, Sizmek
Room: Meeting Room 5

08:30-16:00
Check-in & Registration

08:30-09:00
Welcome Coffee & Networking
Room: Ballroom 2

09:00-09:20
Managing Consumer Identities: A Digital Business Imperative
Anmol Singh, Lead Analyst, KuppingerCole
Room: Meeting Room 5

09:20-09:40
Balancing User Experience, Security and Privacy in SPA Applications
Ravi Muthukrishnan, Product Security Architect, Visa
Room: Meeting Room 5

09:40-10:00
tbd
Nat Sakimura, Senior Researcher, Nomura Research Institute
Room: Meeting Room 5

10:00-10:30
Coffee & Networking
Room: Ballroom 2

10:30-11:30
The Future of CIAM, AI & Marketing Automation
IoT erodes the Identity of the End User - nevertheless meet customers’ expectations
Yael Widmann, Business Development, WidasConcepts
The Mirror of Conversational AI
Mark Stephen Meadows, Founder & CEO, Botanic Technologies, Inc.
Room: Meeting Room 5

11:30-12:30 Identity, Customer Data & the Blockchain
Bringing Opposing Sides Together: Using Blockchain-Based KYC to Improve Customer Experience and Compliance Simultaneously
Didier Collin de Casaubon, CEO, Pikcio (formerly MatchUpBox)
Identity for a Connected World
Dr. Hans Lombardo, CMO, Blockpass IDN
Room: Meeting Room 5

12:30-13:00
Start-Up & Future Trend Presentation
Session 1
Session 2
Room: Meeting Room 5

13:00-14:00
Lunch Break
Room: Ballroom 2

Medium+

Start:
Nov 20, 2018, 9:00 AM
End:
Nov 22, 2018, 6:00 PM
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