Genesys

Create personalized experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time.

Deliver exceptional experiences and solve problems faster with the Genesys DX™ offering.

Expand the conversation

Meet your customers where they want to engage. Bring the conversation to new digital channels, including live chat, chatbots, messaging and your mobile app — all in over 40 languages.

Engage without friction

Chatbots with natural language processing are ready 24/7 to handle routine queries. When changes are complex, your support team picks up right where the bot left off. No more long holds or time wasted looking for answers.

Work smarter, not harder

Let your customers tell you how to improve your journey without even asking them. With Genesys DX, you get a voices dashboard that continuously captures key insights and tells you where to optimize. Get the reports and analytics you need to drive better results.